Friday, February 29, 2008

High Demand Ticket Sales and the Chicago Cubs

Case Study – High Demand Ticket Sales
Chicago Cubs

Every February, when the Cubs commence ticket sales for the coming season, fans clamor for the opportunity to watch their Cubbies at one of 81 regular season home games. And inevitably, demand for tickets far exceeds supply. During the past three seasons, with virtual waiting room in use during peak sales periods, the Tickets.com system handled up to 321 transactions per minute during the 2005 peak, up to 461 transactions per minute in 2006, and 478 transactions per minute in 2007 - nearly a 50 percent increase between the first and third years.

Tickets.com provides the Cubs with a full suite of ticketing services. Through its products and services, Tickets.com enables ticket sales on the Cubs branded website, at the Cubs’ box office, at two toll-free phone numbers for in-state and out-of-state callers, and at Chicagoland Tickets.com outlets. Regardless of the sales channel, consumers have access to the same ticket inventory.

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Thursday, February 28, 2008

ProVenue® Automated Kiosk and the Marbles Kids Museum

Case Study – ProVenue® Automated Kiosk
Marbles Kids Museum

Highly anticipated films such as The Polar Express or Harry Potter consistently resulted in lengthy queues of impatient moviegoers. This scenario prompted Marbles Kids Museum to seek an alternative to buying tickets or picking them up at will call. Tickets.com recommended deployment of its ProVenue® Automated Kiosk for ticket sales and will call pick-up. The kiosk solution became a hit with moviegoers, allowing them to bypass long lines at the box office and gain faster entry into the IMAX Theatre. The ticketing kiosk also improved traffic flow and created a better overall experience for theatre patrons.

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Wednesday, February 27, 2008

Mobile Ticketing Delivery and the Washington Nationals

Tickets@Phone Ticket Delivery on Mobile Phones
Washington Nationals

In its efforts to provide an exceptional customer experience, the Washington Nationals wanted to enhance fans' ability to purchase and receive tickets, as well as gain faster entry into the ballpark. The team also wanted to take advantage of the latest in ticketing technology. Using Tickets@Phone from Tickets.com, the Nationals became the first organization in the United States to deliver tickets to mobile phones.

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Tuesday, February 26, 2008

Tickets.com 2008 ProVenue Software Summit

Managing Your Box Office Intelligence: Turning Data Into Dollars
The 2008 Tickets.com ProVenue Software Summit
Long Beach, CA - June 16-19

Tickets.com Ticketing Software Summit The ProVenue Software Summit 2008 will be held at the Grand Hyatt in Long Beach, California. We are excited to share with you the latest in ticketing technology. Sessions will include information about our newest web-based ticketing software product, ProVenue, and the recently launched e-communications tool, Campaign Creator. You will also learn some innovative online marketing techniques to drive traffic to your website and increase ticket sales.

As usual, we will have plenty of opportunities to network with your peers and Tickets.com experts. All Tickets.com clients are invited so plan your attendance today!

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Friday, February 22, 2008

Tickets.com Launches Ticket Auction for HSBC Arena

HSBC Arena is hosting a live auction for tickets for the best seats in the house to see The Police LIVE in Concert on Saturday, May 3, 2008. Ticket Auction, powered by Tickets.com, is a dynamic transaction environment that allows ticket buyers to determine the market value of tickets in real-time. Rather than a fixed ticket price, the ticket price for an auction offer is determined by those bidding on the offer during a pre-determined auction period. The Police auction ends Feb. 29 at 12 noon EST.

Monday, February 18, 2008

Tickets.com Showcases the Latest and Greatest at INTIX!

Tickets.com INTIX Booth What a great week for Tickets.com at this year’s INTIX in downtown Chicago. We kicked off the conference by hosting a VIP Mixer for our clients at the Sheraton Hotel. Everyone had a chance to meet and catch up. As we moved into the week with a brand new tradeshow booth we showcased ProVenue, Enterprise Reporting, and Campaign Creator demonstrations. In usual Tickets.com style, we took over McFadden’s Lounge and danced the night away. Thanks to everyone that joined us for the night. Closing out the week Derek Palmer, Chief Commercial Officer, participated in the “Virtual Ticketing” panel and spoke about the Tickets@Phone functionality.

Friday, February 15, 2008

Tickets.com Launches ProVenue Video on YouTube

Tickets.com recently launched four product demonstration videos on YouTube, the leader in online video. One of the videos is a preview of ProVenue®, Tickets.com's newest ticketing solution.

ProVenue serves as the core of a suite of integrated products and services that enables ticket sales through a venue's branded website, box office, and call centers. It features unsurpassed transaction speed, flexibility, and robust data management tools to deliver cutting-edge technology to the ticketing industry. Watch the video demo.

Learn more about ProVenue

Thursday, February 14, 2008

Tickets.com in the News: Tickets.com Signs Deal with Canadian Venue

By Jane Cohen and Bob Grossweiner

Kingston Regional Sports & Entertainment Centre, Ontario's newest entertainment venue, has formed a partnership with Tickets.com to sell tickets through a variety of channels including its website, the telephone, and eventually an on-site ticket office.

With Tickets.com's Tickets@Home feature, Centre patrons will have the ability to buy and print live tickets at their home or office -- a first for a Kingston venue. Tickets.com, which is owned by Major League Baseball, has relationships with RazorGator, among others, and is the second-largest primary ticket seller, according to TicketNews’ exclusive ranking of leading ticket companies.

"Online sales now comprise over 70 percent of the live event industry's total ticket sales," Neil Shorthouse of Arcturus SMG, a venue management company, said in a statement. "Tickets.com is the first ticketing company to deliver tickets to mobile phones with their Tickets@Phone service in the United States via Multimedia Message Service (MMS). Although the technology is not yet available in Canada, the potential capability illustrates one of the many reasons why Tickets.com is a great partner. We believe that the ticket delivery channels and methods offered by Tickets.com will significantly contribute to our ability to provide an exceptional customer experience."

Royal Oak Music Theatre in Michigan took advantage of Tickets.com's mobile ticketing technology, becoming the first venue outside the sports world in the U.S. to offer event tickets to ticket buyers’ mobile phones.

Monday, February 11, 2008

Tickets.com Wins Hitwise US Top 10 Award

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Tickets.com's website has ranked No. 8 in the Shopping - Ticketing online industry based on the market share of US visits it has received for the quarter ending October - December 2007.

The Hitwise US Top 10 Awards Program celebrates the most successful US websites in 160+ online industries. As Hitwise reports on the anonymous online usage and search behavior of more than 10 million US Internet users--the largest online sample of its kind--this unique awards program recognizes excellence in online performance through public popularity.

Friday, February 8, 2008

Tickets.com Launches New B2B Netherlands Site

Tickets.com is a global ticketing company that offers ticketing solutions worldwide. Our latest business-to-business website to launch is for venues that sell tickets in The Netherlands. Published in Dutch, the Tickets.com Netherlands website provides information on ticketing products, integrated ticketing services, and more.

Wednesday, February 6, 2008

Tickets.com In the News - Venues Today

INTIX (INTERNATIONAL TICKETING ASSOCIATION) JAN. 29 — FEB. 1

CHICAGO —Tickets.com and Ticketmaster also launched new products at this year’s conference at the Sheraton Hotel in Chicago, the largest since 2001 with 785 attendees and over 100 exhibitor representatives. Making an even larger presence were members of the secondary and ticket broker community including Gary Adler, general counsel for the National Association of Ticket Brokers (NATB).

Tickets.com launched three new software products at this year’s conference including ProVenue, a web-based ticketing platform for box office managers that took two-and-a-half years to develop. Tickets.com is beta-testing the software at six locations.

“It has a common use throughout and is very simplistic throughout,” CEO Larry Witherspoon said. “Where we had training cycles that took weeks, we’re now down to training cycles that take four-to-five hours. People are used to using a web browser, and this software is very intuitive.”

Friday, February 1, 2008

Tickets@Phone Ticket Delivery on Mobile Phones

Royal Oak Music Theatre is the first venue outside the sports world to offer ticket delivery to mobile phones. The theater heavily promotes Tickets@Phone on its web site, in the lobby, and through email. Patrons who choose Tickets@Phone receive tickets on their mobile phones via Multimedia Message Service (MMS). The digital ticket includes standard ticket information and a unique barcode that is scanned from the mobile phone display at the theater’s VIP entrance. This enables quick entry into the venue, and eliminates the patrons’ need to carry paper tickets or wait in a long will call line on the day of the show.

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