PMI Entertainment Group Converts Ticket Star To ProVenue®, Seamlessly and Ahead of Schedule

Tickets.com®—a leading global provider of integrated, high-performance ticketing solutions—recently converted PMI Entertainment Group to ProVenue, its most advanced ticketing solution. Green Bay, WI-based PMI, which operates multiple venues serving diverse tenants, selected Tickets.com as its ticketing technology provider earlier this year because of industry-leading products including ProVenue.
“This is the smoothest conversion I have ever been associated with. Not only was it flawless, it was completed two days ahead of schedule,” said Brendan Bruss, Chief Administrative Officer of PMI Entertainment Group. “The outstanding communication, teamwork, and professionalism of Tickets.com made the entire experience top-notch. We look forward to an ongoing collaboration, and to the advanced capabilities of ProVenue benefiting our clients, promoters, and Ticket Star, our ticket company. We’re confident that the consumer data that ProVenue enables us to access will help us best understand and serve our customer base at every touch point.”
Facilities in the PMI Entertainment Group using ProVenue from Tickets.com include the Brown County Veterans Memorial Complex—the Resch Center (home to the Green Bay Gamblers, 2010 Clark and Anderson Cup hockey champions), ShopKo Exhibition Hall, and Brown County Veterans Memorial Arena—the historic Meyer Theatre, and various regional ticketing outlets. The ProVenue platform is also being utilized in PMI’s administrative offices.
ProVenue has already been put to the test for major PMI Entertainment Group on-sales including the Resch Center’s Walking With Dinosaurs arena spectacular and Star Wars In Concert. In addition to new events initiated after PMI went online with ProVenue, more than 130 previously existing events were converted, glitch-free, and backed up with perfectly balanced reports. The ProVenue solution allowed PMI to preserve the bar codes from their legacy system, creating a seamless customer service experience as well as an optimally efficient internal transition.
PMI Entertainment Group will add ProVenueMobile™ to its suite of customer services from Tickets.com later this summer. The group also plans on boosting the functionality and expanding the reach of Ticket Star, its branded regional ticketing business, with ProVenue features.
“PMI Entertainment Group’s embrace of new technologies and commitment to customer and client service are values we share,” said John Walker, President and Chief Executive Officer, Tickets.com. “Going forward, it will be exciting to partner with them on building their business, and serving the multi-faceted needs of their range of venues and customers with ProVenue’s many capabilities.”