Tuesday, March 4, 2014

Venues Today: Tickets.com Adds to Canadian Hockey League Portfolio

Having already accomplished the hockey hat trick in Canada by partnering with the Sudbury Wolves, Lethbridge Hurricanes and Erie Otters, Tickets.com added to its portfolio with the latest agreement with the Niagara IceDogs of the Ontario Hockey League (OHL). The long-term ticketing agreement starts with the 2014-15 season and just in time for the IceDogs’ move to the new 5,300-seat Meridian Centre in St. Catharines, Ontario, where Tickets.com’s ProVenue platform will be utilized for all ticket sales.
The OHL, along with the Western Hockey League (WHL) and Quebec Major Junior Hockey League (QMJHL), are operated under the auspices of the Canadian Hockey League (CHL).
“Over the past five years, we studied the relationship between the CHL franchises and their host communities,” said Dan Archabal, VP of business development for Tickets.com. Although the actual size of the typical franchise may be small in terms of employee headcount and annual revenues, the most successful CHL organizations wield significant influence in the business decisions of their cities.
“Entertainment tax policies, multimillion-dollar renovation projects, city traffic patterns and even new facility development are all matters where the franchise has more than just a seat at the table,” he said. “We are seeing very savvy entrepreneurs in leadership roles with these franchises. It’s starting to show in vendor discussions, where franchises increasingly will not just settle to use the facility’s vendor contracts as a component of their tenant agreement. They want to shop themselves.”
Bill Burke, IceDogs owner and governor, is excited about what Tickets.com will be bringing to that table.
“They have such a strong base of operations in the Niagara region,” he said. “They have proven themselves in the OHL and we are excited to move forward with them in our new home at the Meridian Centre.”
Indeed, both parties cite the move to the new venue, which will include 25 suites, as the perfect time for the new deal to take effect.
“First and foremost, I am a big fan of the atmosphere that the IceDogs create at The Jack (Garden City Gatorade Complex),” Archabal said. “It is a complete professional fan experience that the Burke family and the City of St. Catharines have invested in for many years. They pack the place, it’s loud, and the fans have had some fantastic talent like Dougie Hamilton and Ryan Strome to watch.
“Fans in St. Catharines are just like everyone else, though – they demand more from their facilities if they are going to break away from their couch and TV. They need upgraded seating, concourse amenities, concessions, digital display boards, lighting and sound.
“They also needed an upgrade in their ticketing technology, particularly their season ticket base that needs more self-service options.”
Season ticket holders will be renewing online next year for the first time and will be able to manage their season tickets with the MyTickets solution that enables transferring tickets, reprinting tickets and making ticket donations. Fans will also have access to an automated kiosk for purchase and will call pick-up.
Burke is ready for the new technology to kick in next year. “There will certainly be more technology than we have right now because we are in such an old facility,” he said.
Source: Baugus, R.V., www.VenuesToday.com, January 1, 2014

Wednesday, January 22, 2014

Tickets.com and Wolf Trap Foundation for the Performing Arts Announce Ticketing Extension

Tickets.com and  Wolf Trap Foundation for the Performing Arts, have extended their ticketing and marketing services partnership to include an upgrade of the Foundation’s ticketing solution to the ProVenue® platform.

The independent, nonprofit Wolf Trap Foundation, which operates three performance venues: the Filene Center and Children’s Theatre-in-the-Woods within Wolf Trap National Park for the Performing Arts, and The Barns at Wolf Trap, selected ProVenue after an exhaustive RFP process.

“Given the broad range of program offerings across our stages, our ticketing needs are complex,” stated Beth Brummel, Wolf Trap’s Vice President for External Affairs.  “We value the Tickets.com partnership and look forward to utilizing the enhanced integration services and reporting capabilities being offered with ProVenue to provide a first-rate buying experience for our patrons.”

For more information about Wolf Trap Foundation for the Performing Arts, visit http://www.wolftrap.org/

Tickets.com and Buffalo Sabres Continue Ticketing Partnership

Tickets.com and the National Hockey League’s Buffalo Sabres announced a long-term extension of their partnership centered on the ProVenue® platform. The Sabres will continue to utilize the ProVenue ticketing platform to manage inventory for both the Buffalo Sabres and all live events and concerts at First Niagara Center.

The Sabres adopted the ProVenue platform in 2010. Starting in 2014, the Sabres and Tickets.com will integrate the ProVenue platform into StoneTimberRiver’sMicrosoft DynamicsCRM solution, giving the Sabres a deeper understanding of their fan base.

“Tickets.com remains an important partner of the Sabres,” noted John Sinclair, Vice President of Ticket Sales and Services for the Sabres and First Niagara Center. “We’ve had an opportunity to help shape the features and reports available in ProVenue and the high level of support we receive allows us to focus on better servicing our fans. We need to be nimble when evaluating new services for our fans and ProVenue affords us that flexibility.”

For more information about the Buffalo Sabres and the First Niagara Center visit sabres.com and firstniagaracenter.com.

Thursday, December 5, 2013

Tickets.com and the Niagara IceDogs Form Ticketing Partnership

The Niagara IceDogs of the Ontario Hockey League (OHL) and Tickets.com have recently announced a long-term ticketing services partnership. Starting with the 2014-15 season, the IceDogs will utilize the ProVenue platform for all ticket sales at the new 5,300 seat Meridian Centre, in St. Catharines, Ontario.

The agreement expands upon Tickets.com’s presence and support of the Canadian Major Junior market, where it already serves the Sudbury Wolves (OHL), Lethbridge Hurricanes (WHL) and Erie Otters (OHL) as well as their host facilities. ProVenue’s roots in professional sports provide these franchises with a best-in-class feature set to manage complex inventory and fan relationships.

IceDogs Owner and Governor Bill Burke emphasized the importance of the services and marketing relationships that Tickets.com will bring to the partnership. “Tickets.com has such a strong base of operations just like ours in the Niagara Region and we hope to take advantage of the facilities and franchises in this network. They have proven themselves in the OHL and we are excited to move forward with them in our new home at the Meridian Centre.”

For more information about The IceDogs visit http://www.niagaraicedogs.net.

Friday, November 8, 2013

Tickets.com and Los Angeles Dodgers Sign New Ticketing Partnership Agreement

Tickets.com,Inc. and the Los Angeles Dodgers today announced a new long-term ticketing agreement for use of the ProVenue® ticketing platform at Dodger Stadium, beginning with the 2014 Major League Baseball season.

“We’re excited about leveraging the ProVenue platform and continuing to improve the ticketing experience for Dodger fans – especially around digital ticketing,” said Lon Rosen, Executive Vice President and Chief Marketing Officer for the Dodgers.

Los Angeles will become the 17th MLB Club to utilize Tickets.com’s ProVenue platform, a technology solution built on a hosted, open architecture. In 2014, MyTickets Mobile, a new feature launched in September within the award-winning MLB.com At The Ballpark app for iPhone and Android smartphones, also will debut for the Dodgers, giving fans mobile access to any ticket purchased for Dodger Stadium.

“The Dodgers have made a huge commitment to using new technology to improve every facet of the experience for their fans – both inside and outside of Dodger Stadium.  We’re thrilled they’ve chosen Tickets.com to lead that effort around ticket purchasing, digital/mobile delivery and managing season tickets,” said John Walker, President and CEO of Tickets.com.  “We’re very proud to be partners with such an iconic professional sports franchise.”

Tuesday, September 17, 2013

MyTickets Mobile - At The Ballpark App

First providers in professional sports to give mobile app access to any ticket purchased

Major League Baseball Advanced Media, and its wholly-owned subsidiary, Tickets.com, launch MyTickets Mobile, a new feature within the award-winning MLB.com At The Ballpark app. This digital ticketing initiative provides mobile access for both season and single-game ticket purchases and marks the first time season-ticket holders can retrieve their tickets in a mobile application.
MyTickets Mobile will include standard ticketing information, such as game date, opponent, time, section, row and seat, and a secure barcode for each ticket purchased. It will be accessible via At The Ballpark, a free download customizable by ballpark, for iPhone and Android smartphones.
The MyTickets Mobile functionality is the latest in a series of digital ticketing initiatives that MLBAM and Tickets.com have made available to fans. Mobile seat upgrades, through a partnership with Experience, debuted earlier this season, and last September MLBAM became the first professional sports property to support Passbook.  In 2007, MLBAM introduced technology to facilitate delivery of tickets via text message.
Read the complete release here
SOURCE MLB Advanced Media, L.P.

Read more here: http://www.sacbee.com/2013/09/16/5740641/at-the-ballpark-app-launches-mytickets.html#storylink=cpy

Read more here: http://www.sacbee.com/2013/09/16/5740641/at-the-ballpark-app-launches-mytickets.html#storylink=cpy

Thursday, July 25, 2013

Introducing The ProVenue Registered Developer Program

Launched in April at the ProVenue Exchange conference, the Registered Developer Program marks the first time an established enterprise ticketing platform provider has enabled 3rd party API access against the core ticketing system and live event inventory to foster real-time application development.

Real-time access to live inventory and other data is made available to authenticated API calls. They also grant access to the full ticket life cycle - requests for event details and seat availability; locking and purchasing seats; delivering barcodes; reassigning tickets to other customers; and collecting and updating customer information.  Adding a formal environment and process for developers to access and innovate using these APIs puts Tickets.com in a true leadership position in the industry.

“With the rapid move in technology towards open development access via APIs – led by Apple, Google and others – our platform was perfectly suited to leverage this trend” remarks Joe Choti, CTO of Tickets.com.  

As part of the launch, a new ProVenue Partner Portal has been created, facilitating a web-based community where technology partners have access to the latest API documentation, videos and training materials about ProVenue functionality, best practices and frequently asked questions. Partners can also access the portal on-the-go via Mobile Web or a native iOS application.

Read the complete release here