The American consumer's mindset is changing. Consumers are increasingly relying on mobile phones not only as phones but also as devices for obtaining information and conducting transactions—be that buying movie tickets, purchasing merchandise or checking flight times.
Internet Retailer's first annual Mobile Commerce Forum: Mobile Commerce Enters the Mainstream, will present a cross-industry view of how marketers are driving business results using the mobile channel. The conference agenda will bring together different industries so they can learn from each other and travel this fast-rising growth curve together. Featuring ticket sellers, travel and hospitality companies, retailers, and entertainment and digital service providers, it will present speakers who will share their experience in developing and executing successful mobile commerce initiatives.
Sheri Fink, eCommerce & Strategic Alliances, will be speaking on behalf of Tickets.com to share the experience of developing the Tickets.com mobile site and the unique challenges the team faced throughout the mobilization process. The conference will present a cross-industry view of how marketers are driving business results using the mobile channel.
Designing for mobile
9:30 AM - 10:15 AM Wednesday, October 13, 2010
Two schools exist when it comes to web page presentation on mobile—design a mobile site separate from the e-commerce site or let the mobile device reflect the e-commerce design. Whichever approach a marketer adopts, the m-commerce and e-commerce teams need to know the pluses and minuses of each. This session will explore the strategies of two mobile players who will explain why they made the choices they did, and help attendees know which approach is right for their own products and services. It also will feature a usability expert who will look at how to test to make sure the site is displaying properly and how to test navigability and usability of a mobile design and of e-commerce designs adapted for mobile.
Learn more >
Showing posts with label mobile ticket. Show all posts
Showing posts with label mobile ticket. Show all posts
Thursday, June 24, 2010
Tuesday, September 15, 2009
Now's The Time to Go Mobile with Tickets.com
As mobile web adoption continues to surge, companies worldwide realize the importance of providing customers a successful experience when going to their sites from mobile phones – even if the mobile experience is limited or done in phases. The mobile site is now analogous to the web site as the hub of your interaction with customers’ mobile phones.
Learn more about Tickets.com's mobile ticketing solutions >
Learn more about Tickets.com's mobile ticketing solutions >
Thursday, April 9, 2009
Tickets.com Product Highlight: Tickets@Phone Mobile Tickets
Tickets@Phone™Send paperless, barcoded tickets directly to your customers’ mobile phones. Tickets@Phone are redeemed at your venue directly from their mobile phone display through the use of a barcode scanner.
Learn more about Tickets@Phone mobile tickets >
Monday, January 12, 2009
Tickets.com In The News
Hot New Technologies That Will Change Everything
– Christopher Null, PC World
Cell Phones Are the New Paper
Next Year, you can drop paper boarding passes and event tickets and just flash your phone at the gate. Images courtesy of TSA (left); courtesy of Tickets.com (right)
Log in to your airline's Web site. Check in. Print out your boarding pass. Hope you don't lose it. Hand the crumpled pass to a TSA security agent and pray you don't get pulled aside for a pat-down search. When you're ready to fly home, wait in line at the airport because you lacked access to a printer in your hotel room. Can't we come up with a better way?
What is it? The idea of the paperless office has been with us since Bill Gates was in short pants, but no matter how sophisticated your OS or your use of digital files in lieu of printouts might be, they're of no help once you leave your desk. People need printouts of maps, receipts, and instructions when a computer just isn't convenient. PDAs failed to fill that need, so coming to the rescue are their replacements: cell phones.
Applications to eliminate the need for a printout in nearly any situation are flooding the market. Cellfire offers mobile coupons you can pull up on your phone and show to a clerk; Tickets.com now makes digital concert passes available via cell phone through its Tickets@Phone service. The final frontier, though, remains the airline boarding pass, which has resisted this next paperless step since the advent of Web-based check-in.
When is it coming? Some cell-phone apps that replace paper are here now (just look at the ones for the iPhone), and even paperless boarding passes are creeping forward. Continental has been experimenting with a cell-phone check-in system that lets you show an encrypted, 2D bar code on your phone to a TSA agent in lieu of a paper boarding pass. The agent scans the bar code with an ordinary scanner, and you're on your way. Introduced at the Houston Intercontinental Airport, the pilot project became permanent earlier this year, and Continental rolled it out in three other airports in 2008. The company promises more airports to come. (Quantas will be doing something similar early next year.)
– Christopher Null, PC World
Cell Phones Are the New Paper
Next Year, you can drop paper boarding passes and event tickets and just flash your phone at the gate. Images courtesy of TSA (left); courtesy of Tickets.com (right)Log in to your airline's Web site. Check in. Print out your boarding pass. Hope you don't lose it. Hand the crumpled pass to a TSA security agent and pray you don't get pulled aside for a pat-down search. When you're ready to fly home, wait in line at the airport because you lacked access to a printer in your hotel room. Can't we come up with a better way?
What is it? The idea of the paperless office has been with us since Bill Gates was in short pants, but no matter how sophisticated your OS or your use of digital files in lieu of printouts might be, they're of no help once you leave your desk. People need printouts of maps, receipts, and instructions when a computer just isn't convenient. PDAs failed to fill that need, so coming to the rescue are their replacements: cell phones.
Applications to eliminate the need for a printout in nearly any situation are flooding the market. Cellfire offers mobile coupons you can pull up on your phone and show to a clerk; Tickets.com now makes digital concert passes available via cell phone through its Tickets@Phone service. The final frontier, though, remains the airline boarding pass, which has resisted this next paperless step since the advent of Web-based check-in.
When is it coming? Some cell-phone apps that replace paper are here now (just look at the ones for the iPhone), and even paperless boarding passes are creeping forward. Continental has been experimenting with a cell-phone check-in system that lets you show an encrypted, 2D bar code on your phone to a TSA agent in lieu of a paper boarding pass. The agent scans the bar code with an ordinary scanner, and you're on your way. Introduced at the Houston Intercontinental Airport, the pilot project became permanent earlier this year, and Continental rolled it out in three other airports in 2008. The company promises more airports to come. (Quantas will be doing something similar early next year.)
Monday, June 30, 2008
That's the Ticket!
Excerpts from an article by Melody Kramer from the June/July 2008 Issue of Facility Manager, ticketing industry publication, featuring Tickets.com ticketing technology
Facilities are discovering that the ticket to a better - and more profitable - attendee experience is right in their customers' hands
The Tickets@Phone technology from Tickets.com allows event attendees to get tickets from their cell phones.
1. Tickets are delivered to a wireless phone via mms or text message.
2. The information received is similar to that of a paper ticket, with the event date, time and seat location.
3. At the event, the mobile ticket is scanned using an access control device.
4. The ticket taker prints out a receipt for proof of entry.
View a demo of mobile ticketing technology >
"Companies are realizing that it's less about the ticket you just sold," says Derek Palmer, COO of Tickets.com. "It's about helping your partners sell the next ticket. Data availability and mobility are critical pieces to managing the relationship with your patrons."
Read more >
Facilities are discovering that the ticket to a better - and more profitable - attendee experience is right in their customers' hands
The Tickets@Phone technology from Tickets.com allows event attendees to get tickets from their cell phones.
1. Tickets are delivered to a wireless phone via mms or text message.
2. The information received is similar to that of a paper ticket, with the event date, time and seat location.
3. At the event, the mobile ticket is scanned using an access control device.
4. The ticket taker prints out a receipt for proof of entry.
View a demo of mobile ticketing technology >
"Companies are realizing that it's less about the ticket you just sold," says Derek Palmer, COO of Tickets.com. "It's about helping your partners sell the next ticket. Data availability and mobility are critical pieces to managing the relationship with your patrons."
Read more >
Tuesday, April 22, 2008
Tickets.com Client Spotlight: Kansas Coliseum
Coliseum may offer cell phone ticketing
BY DION LEFLER
The Wichita Eagle
Come June, getting into the Kansas Coliseum could be as easy as waving your cell phone under a scanner.
The Coliseum is poised to become one of the first arenas in the country to adopt new technology that will allow ticket delivery via mobile phone.
The Coliseum is also getting ready to give patrons the option to buy insurance so they can get a refund on their tickets if personal circumstances prevent them from getting to a show.
The bids for both new services are on the agenda for the County Commission on Wednesday.
If the services succeed at the Coliseum, both will transfer to the new Intrust Bank Arena when it opens in 2010, said Jim Sachs, director of ticketing for the county's Select-a-Seat system.
The cell-phone ticket system would transmit users a message containing a bar code that could be read at the arena, to allow entry without ever touching a piece of paper.
"It's been used quite a bit in Europe," Sachs said.
In the United States, some baseball teams and theaters have experimented with mobile ticket delivery, said Sachs and Michael Martinez, vice president for marketing at Tickets.com, the company that provides software and back-office services to Select-a-Seat.
Both said they did not know of another multipurpose sports and entertainment arena that has implemented such a system.
Martinez said the younger you are, the more likely you are to warm up to cell-phone ticketing.
"The younger people tend to live on their cell phones, if you will," he said.
The service charge for cell-phone delivery would be at least $2 on each order, the minimum fee the county would have to pay Tickets.com for the service, county documents said.
The St. Paul Saints, a minor-league baseball team in Minnesota, implemented cell-phone ticketing late last season, said Sean Aronson, the team's director of media relations.
About 50 people have used it so far, but Aronson said he expects the traffic to pick up when the team starts its new season May 8.
He said online ticketing also started slowly but picked up steam once people realized it was a lot easier than standing in line for a ticket at the ballpark.
The ticket insurance planned for Select-a-Seat would allow customers to get a refund if they couldn't get to a show.
Sachs said insurance would be voluntary. It would likely cost about 5 percent of the face value of the tickets, with a maximum of 40 cents going to the county.
Commission Chairman Tom Winters said he doesn't see any major obstacles to commission approval for either service.
"It does look like these two features are more convenient for the customers," he said.
But he did say he wants to study the insurance package to make sure he knows when and how claims will be paid.
Martinez said the insurance will give a refund if the ticket buyer gets sick or has to care for a sick family member, or has an accident or car trouble on the way to the venue.
Other cases that would allow the buyer to claim a refund include:
• Loss of job, relocation or employer-required work
• Airline delay
• Jury or military duties
• Home or business issues such as flood, fire or vandalism
"It's a fairly comprehensive list," Martinez said.
BY DION LEFLER
The Wichita Eagle
Come June, getting into the Kansas Coliseum could be as easy as waving your cell phone under a scanner.
The Coliseum is poised to become one of the first arenas in the country to adopt new technology that will allow ticket delivery via mobile phone.
The Coliseum is also getting ready to give patrons the option to buy insurance so they can get a refund on their tickets if personal circumstances prevent them from getting to a show.
The bids for both new services are on the agenda for the County Commission on Wednesday.
If the services succeed at the Coliseum, both will transfer to the new Intrust Bank Arena when it opens in 2010, said Jim Sachs, director of ticketing for the county's Select-a-Seat system.
The cell-phone ticket system would transmit users a message containing a bar code that could be read at the arena, to allow entry without ever touching a piece of paper.
"It's been used quite a bit in Europe," Sachs said.
In the United States, some baseball teams and theaters have experimented with mobile ticket delivery, said Sachs and Michael Martinez, vice president for marketing at Tickets.com, the company that provides software and back-office services to Select-a-Seat.
Both said they did not know of another multipurpose sports and entertainment arena that has implemented such a system.
Martinez said the younger you are, the more likely you are to warm up to cell-phone ticketing.
"The younger people tend to live on their cell phones, if you will," he said.
The service charge for cell-phone delivery would be at least $2 on each order, the minimum fee the county would have to pay Tickets.com for the service, county documents said.
The St. Paul Saints, a minor-league baseball team in Minnesota, implemented cell-phone ticketing late last season, said Sean Aronson, the team's director of media relations.
About 50 people have used it so far, but Aronson said he expects the traffic to pick up when the team starts its new season May 8.
He said online ticketing also started slowly but picked up steam once people realized it was a lot easier than standing in line for a ticket at the ballpark.
The ticket insurance planned for Select-a-Seat would allow customers to get a refund if they couldn't get to a show.
Sachs said insurance would be voluntary. It would likely cost about 5 percent of the face value of the tickets, with a maximum of 40 cents going to the county.
Commission Chairman Tom Winters said he doesn't see any major obstacles to commission approval for either service.
"It does look like these two features are more convenient for the customers," he said.
But he did say he wants to study the insurance package to make sure he knows when and how claims will be paid.
Martinez said the insurance will give a refund if the ticket buyer gets sick or has to care for a sick family member, or has an accident or car trouble on the way to the venue.
Other cases that would allow the buyer to claim a refund include:
• Loss of job, relocation or employer-required work
• Airline delay
• Jury or military duties
• Home or business issues such as flood, fire or vandalism
"It's a fairly comprehensive list," Martinez said.
Thursday, March 27, 2008
Mobile Tickets Please!
Juniper Research recently released a new research report on mobile ticketing in which they interviewed Derek Palmer, chief commercial officer of Tickets.com. There are very positive signs for the development and growth in mobile ticketing markets.
Venues that use mobile ticketing are seeing the advantages that mobile phones have over other ticketing options, namely paper-based tickets. The drivers and benefits of using a mobile phone for ticket delivery including enhanced security, cost reduction, improved environmental footprint by reducing paper, the ability to purchase and deliver 'last minute' tickets and perhaps the most important driver, the ability to link the ticket with other mobile value-added services.
Juniper Research forecasts that there will be substantial growth in the total number of mobile ticketing transactions per year in the five-year period from 2007 through 2011, with a figure of over 2.6 billion transactions by the close of 2011. This represents significant potential for venues that are generating revenue on a per transaction basis.
Learn more about mobile ticketing
Venues that use mobile ticketing are seeing the advantages that mobile phones have over other ticketing options, namely paper-based tickets. The drivers and benefits of using a mobile phone for ticket delivery including enhanced security, cost reduction, improved environmental footprint by reducing paper, the ability to purchase and deliver 'last minute' tickets and perhaps the most important driver, the ability to link the ticket with other mobile value-added services.
Juniper Research forecasts that there will be substantial growth in the total number of mobile ticketing transactions per year in the five-year period from 2007 through 2011, with a figure of over 2.6 billion transactions by the close of 2011. This represents significant potential for venues that are generating revenue on a per transaction basis.
Learn more about mobile ticketing
Wednesday, February 27, 2008
Mobile Ticketing Delivery and the Washington Nationals
Tickets@Phone Ticket Delivery on Mobile Phones
Washington Nationals
In its efforts to provide an exceptional customer experience, the Washington Nationals wanted to enhance fans' ability to purchase and receive tickets, as well as gain faster entry into the ballpark. The team also wanted to take advantage of the latest in ticketing technology. Using Tickets@Phone from Tickets.com, the Nationals became the first organization in the United States to deliver tickets to mobile phones.
Read more
Washington Nationals
In its efforts to provide an exceptional customer experience, the Washington Nationals wanted to enhance fans' ability to purchase and receive tickets, as well as gain faster entry into the ballpark. The team also wanted to take advantage of the latest in ticketing technology. Using Tickets@Phone from Tickets.com, the Nationals became the first organization in the United States to deliver tickets to mobile phones.
Read more
Monday, February 18, 2008
Tickets.com Showcases the Latest and Greatest at INTIX!
What a great week for Tickets.com at this year’s INTIX in downtown Chicago. We kicked off the conference by hosting a VIP Mixer for our clients at the Sheraton Hotel. Everyone had a chance to meet and catch up. As we moved into the week with a brand new tradeshow booth we showcased ProVenue, Enterprise Reporting, and Campaign Creator demonstrations. In usual Tickets.com style, we took over McFadden’s Lounge and danced the night away. Thanks to everyone that joined us for the night. Closing out the week Derek Palmer, Chief Commercial Officer, participated in the “Virtual Ticketing” panel and spoke about the Tickets@Phone functionality.
Friday, February 1, 2008
Tickets@Phone Ticket Delivery on Mobile Phones
Royal Oak Music Theatre is the first venue outside the sports world to offer ticket delivery to mobile phones. The theater heavily promotes Tickets@Phone on its web site, in the lobby, and through email. Patrons who choose Tickets@Phone receive tickets on their mobile phones via Multimedia Message Service (MMS). The digital ticket includes standard ticket information and a unique barcode that is scanned from the mobile phone display at the theater’s VIP entrance. This enables quick entry into the venue, and eliminates the patrons’ need to carry paper tickets or wait in a long will call line on the day of the show.
read more
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