ProVenue Exchange "Out of this World"!

By John Rizzi, SVP Client Services, Tickets.com

After John Walker’s keynote address on day 1 of our ProVenue Exchange conference on March 14, our VP of Marketing, Doug Lyons dove a little deeper into developments over the past year as well as changes to approach and product features in the coming year. This Included the re-commitment of focus on user experience in product design by showcasing examples of fresh, new approaches to ticketing interfaces and “next generation” Interactive Seat Maps. He reiterated the importance of APIs by showing the currently in development “Linebuster” iPad ticket selling application, which allows a mobile user to easily sell tickets from ProVenue with an easy-to-use tablet interface. Great stuff!



I then moderated for a tremendous set of panelists on the state of Loyalty programs that included participation from the Washington Nationals (MLB), The Seattle Sounders (MLS) and the San Diego Padres (MLB). It was very eye-opening to realize that while almost “expected” in many commercial situations, Loyalty in entertainment has yet to find its exact place and value proposition.



Doug then again appeared to host a session on emerging technologies, subtitled “What would Captain Kirk do?” To everyone’s surprise (and laughter) he entered dressed in a full Mr. Spock Star Trek outfit – wig, ears and all. This showed evidence of a new style from Tickets.com where our culture is starting to echo our approach to software: A Great Experience.

Tickets.com Enables Red Carpet Rewards Program Integration in Partnership with the Washington Nationals and FortressGB

Just before the start of the 2011 season, the Washington Nationals announced the launch of the revamped Red Carpet Rewards Program, a new online platform powered by Fortress, the premier loyalty management and virtual ticketing provider in Europe. The Fortress integration with Tickets.com’s MyTickets™ season ticket holder account management tool, re-branded My Nationals Tickets for the club’s fans, gives members the ability to access, track, share and redeem loyalty points using a single point of entry for additional benefits and convenience.

In a recent press release, Nationals Chief Operating Officer Andrew C. Feffer reflected on the impact: “The Nationals are proud to be the first Major League club to offer our fans this unique system. We are always looking for different ways to enhance the experience for Nats fans through innovative technologies, and this is just the beginning. In the future this platform will evolve to be used at concession stands, retail stores and to gain entrance to games. The possibilities are endless.”

With a single point of entry through the My Nationals Tickets account, Red Carpet Rewards members will find it easier than ever to share points with friends, family and seat partners. The Fortress platform also allows members to monitor available sections for specific games and then combine points to purchase high point items like seats in the Washington Suites and Party Suites or premium parking options near Nationals Park. For added convenience, print-at-home tickets are utilized.

With the launch of the Red Carpet Rewards Program, the Nationals became the first baseball club to bring this advanced online platform to the United States.

For more information on the Nationals Red Carpet Rewards program, visit nationals.com/rewards.

Washington Nationals individual tickets on sale Tuesday, March 2 at 10:00am

Team Announces Full Promotional Schedule and Discounts for 2010 Season

The Washington Nationals announced individual tickets for the 2010 season at Nationals Park will be available on Tuesday, March 2 at 10:00am. Tickets may be purchased at the Nationals Park Main Box Office, located at Half and N Street, SE, by calling 888.632.NATS(6287) or by logging on to nationals.com. Nationals Season Ticket Holders will receive information on a presale opportunity prior to the public on-sale. Individual ticket prices range from $5 to $325, with $5 tickets available only at the Nationals Park Box Office on the day of the game. The ballclub also released their robust promotional schedule and standing discounts for the 2010 season.

Nationals fans will receive promotional items on 24 separate dates at the ballpark with something for everyone, including three bobblehead nights presented by PNC Bank (Ryan Zimmerman, Nyjer Morgan and a fan choice), six T-Shirt Tuesdays and five giveaways designed specifically for children under the age of 12. The ballclub continues the tradition of an Opening Day giveaway with the first 20,000 fans to enter the ballpark on April 5 receiving a replica Batting Practice Hat, courtesy of GEICO. The team will conclude the season with Knit Beanies for fans on the final game of 2010, deemed Fan Appreciation Night. Popular pre- and post-game events including Friday Night Fireworks (postgame), Signature Sundays (pregame) and Kids Run the Bases (Sundays postgame) will also return to Nationals Park in 2010.

The Nationals will continue to offer standing discounts throughout the '10 season with the College Super Saver, Harris Teeter Vic Card Tuesdays, Washington Post Wednesdays, Miller Lite Party Night and Sunday Family Fun Packs returning from 2009.

College Super Saver - College Students with a valid college I.D. may purchase a ticket priced at $10 or more at 50-percent off the normal price in April and September. Available on all non-prime, non-holiday Monday through Thursday games at the Nationals Park Box Office, day of game only. Limit one ticket per I.D.

Harris Teeter Tuesdays - Fans may present their Harris Teeter VIC Card at the Nationals Park Box Office and receive $5 off tickets valued at $24 or more. Four ticket maximum per VIC Card.

Washington Post Wednesdays - Every Wednesday fans may receive $5 off tickets valued at $24 or more by presenting the front page of that day's The Washington Post at the Nationals Park Box Office. Two ticket maximum - only valid for that day's game.

Miller Lite Party Night - On Thursdays and Fridays fans may purchase a Scoreboard Pavilion seat and a drink voucher for the Miller Lite Scoreboard Walk Bar for $20 ($22 for prime games), normal value of $29.50 ($31.50 for prime games).

Family Fun Pack - For all Sunday home games, fans may purchase a $14 Upper Right Field Terrace ticket or $25 Outfield Reserved ticket that includes a hot dog, Coca-Cole/Dasani beverage and chips. Minimum of two tickets per purchase. Available in advance at nationals.com, via telephone or at the Box Office, as well as on the day of the game.

For all non-prime, non-holiday Monday through Thursday games, senior citizens, government employees, active members of the military and college students may receive a $3 discount off any ticket priced at $10 or more. Limit of one ticket per person with valid I.D. at Nationals Park Box Office, day-of- game only.

2010 Season Ticket Packages are currently on sale and include tickets to the April 3 exhibition game vs. the Boston Red Sox at 50 percent off the listed season ticket price. Excellent season ticket locations are available throughout the ballpark. Fans who are interested in becoming Nationals full- (82), half- (42), or partial- (22) season ticket holders or mini planholders (14, 13 and 10 games), may secure their seats by calling 202.675.NATS(6287) - Option #1 or by visiting nationals.com. Don't miss a minute of the excitement at Nationals Park, including great plays by Nationals players Adam Dunn, Ryan Zimmerman and Nyjer Morgan.

Tickets.com Clients Nominated for INTIX Board of Directors

Tickets.com supports Aren Murray (Texas A&M) and Derek Younger (Washington Nationals) for the INTIX Board of Directors:

Aren Murray, Assistant Director MSC, Texas A&M University, College Station, TX has been in her current position since 2000 and an INTIX member since 2002. At A&M she manages ticket operations for over 250 events accounting for over 2 million in annual sales. Aren served on the 2000 Houston annual conference committee, is the INTIX silent auction chair, and is president of the Greater Houston Area Ticketing Association (GHATA).

"As your Board member, I would bring my belief in the importance of ticketing professionals continuing to rub elbows, share life stories, mentor and encourage each other. I will bring my action-oriented nature with an intention to foster professional relationships and information-sharing through exciting and fun avenues."

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Derek Younger, Director of Ticket Operations, Washington Nationals, Washington, D.C. has been a member of INTIX for almost 10 years and a frequent conference speaker and presenter at the annual conferences as well as a 2003 Washington DC summer conference committee member. He has a broad background in ticketing - performing arts, concerts, ticketing for a major league baseball team, a Papal visit, and the experience of opening two new ballparks. Derek previously worked at the Wang Theatre and Citi Center for the Performing Arts in Boston. In 2006, he was the recipient of the Outstanding Ticketing Professional Award.

"As an INTIX member I have both given and received support from the wealth of experienced members of INTIX. I will continue our goals of working as a team to provide more support and outreach capabilities for members; and by helping INTIX spotlight advanced technologies, tools and information which catapults ticketing into the future."

Get Your Washington Nationals Tickets Delivered to Your Mobile Phone

Now you can get Washington Nationals tickets delivered directly to your mobile phone! Choose Mobile Phone Tickets as your method of delivery during your online purchase. Your Nationals ticket will be delivered to your mobile phone via MMS or text message. Don't wait by your mailbox or in a will call line for your tickets. Choose Mobile Phone Tickets when you make your next baseball ticket purchase at www.nationals.com.

Washington Nationals Print at Home Ticket Delivery

Have your Nationals tickets delivered instantly with Print at Home ticket delivery. Choose "Print Tickets at Home" as your ticket delivery option and you'll receive an email with a link to your Print at Home Tickets. Print them on your home or office printer in order to get fast, convenient access to the Nationals Park on game day. Buy your Washington Nationals tickets at www.nationals.com.

Tickets.com Case Study: Tickets@Phone Mobile Ticket Delivery

Tickets@Phone Ticket Delivery on Mobile Phones
Washington Nationals

In its efforts to provide an exceptional customer experience, the Washington Nationals wanted to enhance fans' ability to purchase and receive tickets, as well as gain faster entry into the ballpark. The team also wanted to take advantage of the latest in ticketing technology. Using Tickets@Phone from Tickets.com, the Nationals became the first organization in the United States to deliver tickets to mobile phones.

Learn more >

Washington Nationals Ticket Technology Days a Success

The Washington Nationals, in conjunction with Tickets.com, hosted Ticket Technology Days during the Nationals games on Friday, July 11th at 7:35 p.m. and Saturday, July 12th at 7:10 p.m. The event showcased Added Value tickets, Mobile Phone tickets, and other current ticketing technology available to both season and single ticket holders.

When purchasing tickets in select seating areas at Nationals Park, fans will have additional value on their tickets. This added value can be redeemed at any concession or merchandise location inside Nationals Park. The technology is enabled by Tickets.com, a leading provider of ticketing solutions, and is just one of many advanced ticketing technologies in place at Nationals Park.

In addition to a hands-on demonstration of Added Value tickets, the event will also showcase My Nationals Tickets, an online management tool designed for season ticket holders to easily manage and track their use of tickets throughout the season on nationals.com. Tickets@PhoneTM, introduced in 2007 for the Nationals regular season, will also be demonstrated, as well as Tickets@Home®, a feature that allows ticket holders to print their own tickets, and Nationals Ticket Kiosks.

Read more >

Tickets.com Technology Days This Weekend at Nationals Park

The 2008 Tickets.com / Washington Nationals Ticket Technology Days are coming up on July 11 and 12 at Nationals Park. Technology Days are designed to help Fans get the most out of their tickets.

Nationals Fans can now use the Internet, mobile phone and automated kiosk technology for faster and more convenient ticket purchasing, ticket delivery and entry into the game. Nationals.com utilizes the newest and most advanced technologies to enhance your baseball experience at home and at the ballpark.

Automated Kiosks
Fans can purchase and pick-up tickets for same day or future games without waiting in box office lines.

Added Value Tickets
When purchasing your ticket in select seating areas, you will have additional value added to your ticket for use inside the ballpark.

My Nationals Tickets
Washington Nationals season ticket holders can enjoy even more exclusive benefits of advanced ticketing technology through Nationals.com. My Nationals Tickets enables season ticket holders to manage their inventory of season tickets online.

Print At Home
Nationals.com offers the convenience of printing authentic tickets from your computer. Print your tickets from your home or office printer at your convenience. You no longer need to wait in line at the box office or will call to get your tickets. A print at home ticket makes for easy, smooth entry at the ballpark. It scans just like a regular paper ticket, so you can go straight to the gate and into your seat.

Mobile Ticket Delivery
A North America Industry First!
Tickets.com is the first North American ticketing company to provide a paperless, bar-coded ticket delivered to your mobile phone. Present your phone at the admission gate where a bar code scanner will validate your ticket directly from your mobile phone display. Your trip to the ballpark is now paperless. Save time… and save the planet.

Come visit us at Nationals Park this weekend to learn more!

Mobile Ticketing Delivery and the Washington Nationals

Tickets@Phone Ticket Delivery on Mobile Phones
Washington Nationals

In its efforts to provide an exceptional customer experience, the Washington Nationals wanted to enhance fans' ability to purchase and receive tickets, as well as gain faster entry into the ballpark. The team also wanted to take advantage of the latest in ticketing technology. Using Tickets@Phone from Tickets.com, the Nationals became the first organization in the United States to deliver tickets to mobile phones.

Read more