At the Customer Experience Summit, senior level practitioners will provide real world insights on what it takes to achieve a world-class customer experience with measurable bottom line results. Attendees will leave with immediate opportunities to enhance the cost effectiveness of customer experience programs and prove an increased ROI, act on complaint and Voice of the Customer feedback, and turn loyalty customers into advocated by spreading positive word of mouth.
Sheri Fink, Online Marketing Manager at Tickets.com will be presenting a session on Tuesday, March 31st titled Implementing Successful New Online Marketing Partnerships. This session will allow attendees to learn ways to drive additional revenue while enhancing the online customer experience. Strategic insights include:
- Cultivating innovative partnerships that add value to customers and the bottom line
- Leveraging mobile to provide a seamless customer experience
- Integrating new opportunities across your organization
- Measuring the success of your efforts
The audience for this event is anyone responsible for the overall experience and satisfaction of your customers, including Customer Engagement & Experience, Customer Care & Client Services, Retention & Loyalty Programs, Call & Contact Centers, Customer Insight & Satisfaction, Consumer Affairs, E-commerce & Retail, Marketing, Public Relations & Corporate Communications, Web Site Design & IT, Financial Analysis & Reporting, Operations & Planning.
For more information or to sign up, visit www.customerexperiencesummit.com or call 1-800-882-8684. Tickets.com clients get a 20% discount – provide code CESTC20 when registering for your discount.
