Excerpts from an article by Melody Kramer from the June/July 2008 Issue of Facility Manager, ticketing industry publication, featuring Tickets.com ticketing technology
Facilities are discovering that the ticket to a better - and more profitable - attendee experience is right in their customers' hands
The Tickets@Phone technology from Tickets.com allows event attendees to get tickets from their cell phones.
1. Tickets are delivered to a wireless phone via mms or text message.
2. The information received is similar to that of a paper ticket, with the event date, time and seat location.
3. At the event, the mobile ticket is scanned using an access control device.
4. The ticket taker prints out a receipt for proof of entry.
View a demo of mobile ticketing technology >
"Companies are realizing that it's less about the ticket you just sold," says Derek Palmer, COO of Tickets.com. "It's about helping your partners sell the next ticket. Data availability and mobility are critical pieces to managing the relationship with your patrons."
Read more >
Monday, June 30, 2008
Thursday, June 26, 2008
2008 Tickets.com ProVenue Software Summit is a Success!
The annual Tickets.com client conference took place June 16-19 in Long Beach, California at the Hyatt Regency Hotel. The theme for this year's conference was "Managing Your Box Office Intelligence: Turning Data into Dollars." The Summit encompassed three days of educational sessions, product updates, and networking opportunities.World-renowned Internet marketing consultant Andy Beal served as the keynote speaker. He kicked off the Summit with advice on how clients can manage their online and offline reputations in order to acquire new customers and retain existing customers.
Educational session topics included:
- The future of ticketing
- Innovative ticket system reporting
- Ways to leverage data to drive new revenue
- Marketing strategies to increase ticket sales and enhance customer experience
- Ticketing trends
- And much more!
Following a long day of education, Tickets.com clients enjoyed a night of entertainment at The Mai Tai Bar in Long Beach. The Mai Tai Bar is a trendsetting, tastefully chic yet fun spot that embodies the spirit of the Hawaiian Islands. Tickets.com showcased live music and Polynesian dancing and entertainment.
Check the Tickets.com Summit website to keep up-to-date on our plans for next year.
Thursday, June 19, 2008
Tickets.com offers consumers insurance on ticket purchases
Costa Mesa, CA - June 19 2008- Tickets.com, a leading online ticketing solutions provider for thousands of top worldwide entertainment and sports venues, today announced a partnership with Mondial Assistance to make Event Ticket Insurance available for tickets purchased on its website, www.tickets.com, as well as enabled client sites. This will take effect beginning summer 2008.
The optional insurance protects patrons if their tickets go unused as a result of a broad range of unforeseen circumstances. These may include illness, traffic accidents, mechanical breakdown, flight delay, work or home obligations, and jury duty among other covered reasons.
Read more >
The optional insurance protects patrons if their tickets go unused as a result of a broad range of unforeseen circumstances. These may include illness, traffic accidents, mechanical breakdown, flight delay, work or home obligations, and jury duty among other covered reasons.
Read more >
Wednesday, June 18, 2008
Tickets.com 2008 ProVenue Software Summit is in Full Swing!
The annual Tickets.com ProVenue Software Summit conference is in full swing! The event kicked off on Monday, June 16 with a poolside reception in Long Beach, California. Through attending the conference, Tickets.com clients are learning about the latest in ticket technology and exciting new ways to market their venues and increase ticket sales. Learn more
Tuesday, June 17, 2008
Steve DeMots Announced as Senior Vice President of Business Development for Tickets.com
Costa Mesa, Calif. – June 16, 2008 – Tickets.com, a leading worldwide provider of integrated ticketing solutions, announced the appointment of Steve DeMots as its Senior Vice President of Business Development today. In his new position, Mr. DeMots will be responsible for identifying and developing new business sectors for Tickets.com. He will also manage strategic partnerships for the company and reinforce the critical importance of cutting-edge technology in today’s forward-thinking organizations.
“We couldn’t be more excited about Steve DeMots joining our executive team,” said Tickets.com Chief Commercial Officer Derek Palmer. “His integrity is respected industry-wide, and his business vision fits well with our philosophy of giving venues and organizations control over their ticketing operations, data, and customer relationships. The success that Steve has already achieved in the industry represents just the kind of expertise Tickets.com needs to experience exponential future growth. This is especially important as we continue to invest in our technology and expand our portfolio of products and services, as well as increase our client base.”
Mr. DeMots is an eleven year veteran of the ticketing solutions industry. Just prior to joining Tickets.com, he was with Paciolan, the Irvine-based provider of automated ticketing services, for five years, exiting as VP of Sales. During this tenure at Paciolan, he was extensively involved in the development of new market segments including professional sports teams and arenas that perform ticketing in-house, as well as several regional ticketing companies.
“I’m extremely proud to be on board at Tickets.com,” said DeMots. “I am a firm believer that more and more venues and organizations will place leading-edge technology at the top of their criteria when selecting a business partner for ticketing systems. I’m equally certain that Tickets.com, with its advanced ProVenue® software platform and full suite of groundbreaking digital ticketing solutions, is well positioned at the technological forefront of the ticketing industry.”
“We couldn’t be more excited about Steve DeMots joining our executive team,” said Tickets.com Chief Commercial Officer Derek Palmer. “His integrity is respected industry-wide, and his business vision fits well with our philosophy of giving venues and organizations control over their ticketing operations, data, and customer relationships. The success that Steve has already achieved in the industry represents just the kind of expertise Tickets.com needs to experience exponential future growth. This is especially important as we continue to invest in our technology and expand our portfolio of products and services, as well as increase our client base.”
Mr. DeMots is an eleven year veteran of the ticketing solutions industry. Just prior to joining Tickets.com, he was with Paciolan, the Irvine-based provider of automated ticketing services, for five years, exiting as VP of Sales. During this tenure at Paciolan, he was extensively involved in the development of new market segments including professional sports teams and arenas that perform ticketing in-house, as well as several regional ticketing companies.
“I’m extremely proud to be on board at Tickets.com,” said DeMots. “I am a firm believer that more and more venues and organizations will place leading-edge technology at the top of their criteria when selecting a business partner for ticketing systems. I’m equally certain that Tickets.com, with its advanced ProVenue® software platform and full suite of groundbreaking digital ticketing solutions, is well positioned at the technological forefront of the ticketing industry.”
Monday, June 16, 2008
Tickets.com Sponsor Day at Busch Stadium
Tickets.com proudly sponsored the St. Louis Cardinals' Fredbird bobble-belly day on Father's Day, June 15, 2008 at Busch Stadium. The first 15,000 kids under 15 were given a free limited-edition Fredbird bobble-belly doll courtesy of Tickets.com.
Tickets.com also had the privilege of selecting someone to throw the ceremonial first pitch. We were honored to donate the first pitch opportunity to a Soldier who had returned from Afghanistan. SFC Stephen White, a dog handler with the 1st Engineer Brigade threw the first pitch to start the game.
In addition to our sponsorship, Tickets.com also held St. Louis Cardinals Technology Day at Busch Stadium on June 15. Tickets.com and Cardinals employees spoke with Cardinals fans on the stadium concourse to help them learn new ways to buy Cardinals tickets, including buying tickets online, printing tickets at home, and using ticket kiosks.
Learn more about Tickets.com >
Tickets.com also had the privilege of selecting someone to throw the ceremonial first pitch. We were honored to donate the first pitch opportunity to a Soldier who had returned from Afghanistan. SFC Stephen White, a dog handler with the 1st Engineer Brigade threw the first pitch to start the game.
In addition to our sponsorship, Tickets.com also held St. Louis Cardinals Technology Day at Busch Stadium on June 15. Tickets.com and Cardinals employees spoke with Cardinals fans on the stadium concourse to help them learn new ways to buy Cardinals tickets, including buying tickets online, printing tickets at home, and using ticket kiosks.
Learn more about Tickets.com >
Friday, May 16, 2008
Tickets.com Client Spotlight: Buffalo Bandits
Buffalo Bandits Prepare for NLL Championship Game
Watch video
Due to various injuries, Brett Bucktooth's second season with the Bandits didn't begin until March 22.
Sometimes nothing is more painful than the waiting game. Buffalo Bandits second-year forward Brett Bucktooth knows that feeling all too well.
Bucktooth, a two-time All-American at Syracuse University, was the third overall pick in the 2006 draft. He showed flashes of brilliance during his rookie season with 12 goals and 26 points but something wasn’t right when he reported for training camp last November.
Bucktooth finally came back on March 22 and scored on his first shot, just 17 seconds into a 13-9 home loss to the Toronto Rock. But he couldn’t play two weeks later against Colorado and didn’t return to the lineup for good until April 12 against Rochester, finishing the season with four goals and three assists in four games.
The start of the playoffs has brought signs of the old Bucktooth, who had four goals and two assists in victories over Philadelphia and New York that got the Bandits to the championship game for the eighth time in their 17-year history.
The 25-year-old Bucktooth scored two short-handed goals against New York last week.
“It’s a big boost because every time he’s in the lineup he makes terrific plays,” said forward Roger Vyse. “He gave us a big boost against New York and got it really going for us.”
Bucktooth is thankful he was able to return for the championship run. It made all the lonely hours of riding a bicycle in rehab worth it.
“I wanted to be out there and I was missing it more than anything,” he said. “I don’t think I ever got frustrated or upset. I was disappointed, but that’s the way sports injuries are. You’ve just got to take it and learn from it. Any time you’re not able to do what you love most, when you finally get back, there’s a certain amount of gratitude.
“No player wants to miss a championship game because of an injury. I wouldn’t want to be in any other game with any other team. Being with the Bandits, in Buffalo, you can’t ask for a better situation.”
•••
Fewer than 2,500 tickets remain for Saturday’s game. Prices range from $31 to $41 and tickets can be purchased at the HSBC Arena box office or at Tickets.com. Fans are encouraged to wear orange and will be given orange pompoms. A pregame party will begin at 6 p. m. in the 100 level East wing.
Watch video
Due to various injuries, Brett Bucktooth's second season with the Bandits didn't begin until March 22.
Sometimes nothing is more painful than the waiting game. Buffalo Bandits second-year forward Brett Bucktooth knows that feeling all too well.
Bucktooth, a two-time All-American at Syracuse University, was the third overall pick in the 2006 draft. He showed flashes of brilliance during his rookie season with 12 goals and 26 points but something wasn’t right when he reported for training camp last November.
Bucktooth finally came back on March 22 and scored on his first shot, just 17 seconds into a 13-9 home loss to the Toronto Rock. But he couldn’t play two weeks later against Colorado and didn’t return to the lineup for good until April 12 against Rochester, finishing the season with four goals and three assists in four games.
The start of the playoffs has brought signs of the old Bucktooth, who had four goals and two assists in victories over Philadelphia and New York that got the Bandits to the championship game for the eighth time in their 17-year history.
The 25-year-old Bucktooth scored two short-handed goals against New York last week.
“It’s a big boost because every time he’s in the lineup he makes terrific plays,” said forward Roger Vyse. “He gave us a big boost against New York and got it really going for us.”
Bucktooth is thankful he was able to return for the championship run. It made all the lonely hours of riding a bicycle in rehab worth it.
“I wanted to be out there and I was missing it more than anything,” he said. “I don’t think I ever got frustrated or upset. I was disappointed, but that’s the way sports injuries are. You’ve just got to take it and learn from it. Any time you’re not able to do what you love most, when you finally get back, there’s a certain amount of gratitude.
“No player wants to miss a championship game because of an injury. I wouldn’t want to be in any other game with any other team. Being with the Bandits, in Buffalo, you can’t ask for a better situation.”
•••
Fewer than 2,500 tickets remain for Saturday’s game. Prices range from $31 to $41 and tickets can be purchased at the HSBC Arena box office or at Tickets.com. Fans are encouraged to wear orange and will be given orange pompoms. A pregame party will begin at 6 p. m. in the 100 level East wing.
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