Oakland Athletics Become First Major League Baseball Club to Fully Leverage the Potential of ProVenueMobile™ from Tickets.com
Tickets.com, a leading global provider of integrated ticketing solutions, announced that the Oakland A’s recently became the first Major League Baseball Club to implement the full functionality of ProVenueMobile™. Tickets.com is the only ticketing provider in North America to offer client-branded web site mobilization. Using this technology, Athletics fans can complete full-circle, real-time ticket transactions from select Internet-enabled mobile devices without downloading an application. Search, selection, payment and ticket delivery (using Tickets@Phone®) can be done directly through the Athletics mobile web site at wap.oaklandathletics.com without the need to “click to call” or access a computer.
“We are excited to be making this unrivaled mobile technology available to our fans,” said Steve Fanelli, Executive Director of Tickets Sales and Operations, Oakland Athletics. “Staying ahead of advances in the mobile web market is critical in pleasing our fans and growing our organization. With Tickets.com leading the way, we are confident we have the industry’s best technologies and customer service in our toolkit.”
“ProVenueMobile provides a complete end-to-end ticket buying experience by allowing fans to purchase tickets from their mobile devices and have them electronically delivered via a 2D bar-coded ticket to that device,” said Steve DeMots, Senior Vice President, Business Development, Tickets.com.
The Athletics’ adoption of ProVenueMobile continues their tradition of innovation in serving their fans; the Athletics were also the first Tickets.com client to offer Tickets@Phone when this convenient and groundbreaking delivery channel was originally introduced in 2007. (Today, Tickets.com remains the only ticket provider in the United States to enable ticket delivery to a mobile device.)
Tickets.com expects it will launch the ProVenueMobile service for other MLB clubs on its client roster before the start of the 2010 baseball season.
Tuesday, February 9, 2010
Monday, February 8, 2010
Dave Matthews Band to Jam at Nats Park
Band scores second-ever concert at Natonals Park on July 23
NBC Washington
By Adrienne Welsch
Good news DMB fans! Dave Matthews and his crew are coming to the District. They’ll play at Nationals Park on July 23.
It will be just the second live music concert ever held in the park. Elton John and Billy Joel performed last summer to a sold-out crowd.
“We pride ourselves on playing at some of the most unique venues in the world,” Matthews said in a statement obtained by the Washington Business Journal. “Nationals Park is the newest and most exciting outdoor venue in the D.C. market and we are very excited to be the second show to play there.”
Tickets go on sale to the general public at 10 a.m. on Friday, Feb. 26 online at www.tickets.com and by phone at 888-632-6287. The show will be held rain or shine.
NBC Washington
By Adrienne Welsch
Good news DMB fans! Dave Matthews and his crew are coming to the District. They’ll play at Nationals Park on July 23.
It will be just the second live music concert ever held in the park. Elton John and Billy Joel performed last summer to a sold-out crowd.
“We pride ourselves on playing at some of the most unique venues in the world,” Matthews said in a statement obtained by the Washington Business Journal. “Nationals Park is the newest and most exciting outdoor venue in the D.C. market and we are very excited to be the second show to play there.”
Tickets go on sale to the general public at 10 a.m. on Friday, Feb. 26 online at www.tickets.com and by phone at 888-632-6287. The show will be held rain or shine.
Friday, February 5, 2010
Tickets.com Partner Spotlight: Mondial Assistance
From the Super Bowl, to NASCAR, to The Masters, Fans Can Get Peace of Mind for High-Priced Tickets
Sports fans are willing to ante up big bucks for their favorite events – such as $1,050 for a four day pass to the 2010 Daytona 500 (as listed on DaytonaInternationalSpeedway.com) or more than $4,000 for a VIP package to catch all the action in Augusta (as listed on Ticketmaster.com). Want to attend this year's Super Bowl with seats near the 50 yard line? No problem, if you're willing to fork over a cool $10,000. Even modest seats in the upper deck of Sun Life Stadium will cost fans well over $1000 (available through Ticketmaster.com).
But what if something unexpected happens on your way to the big game and you can't use your tickets? Missing all the action doesn't have to be a total loss ... provided your purchase included ticket insurance.
Mondial Assistance, a global leader in travel and specialty insurance, partners with ticketing providers such as Ticketmaster, Tickets.com, LiveNation, ISC, TicketNetwork and Ticketsnow.com to provide ticket insurance, under the product name Event Ticket Protector, that will reimburse you for tickets if you can't go due to covered reasons. For example, if you, a family member or traveling companion gets sick or injured, or something unexpected like a traffic accident keeps you at home, Event Ticket Protector will reimburse you for the full price of the tickets – including fees – if you have to miss the event.
"We've insured more than $500 million in tickets for some of the biggest entertainment events in the world," said Daniel Durazo, spokesperson for Mondial Assistance. "Ticket insurance is increasingly popular with fans, especially for events that are expensive or are purchased months in advance – two situations that create a higher risk for fans."
Event Ticket Protector is not just for pro sporting events, however. It's available for any ticket purchase made through Mondial Assistance's partners. It can be added to tickets for a Broadway show, for instance, or a college sporting event, such as the NCAA Final Four. The cost varies and is based on a percentage of the ticket price.
"We've found that ticket insurance is particularly popular with fans heading to New York for a show or to a college sporting event," added Durazo. "It makes sense, since those also are some purchases that tend to be higher in value and are laid out months in advance. It's just exactly what the insurance is designed for."
About Mondial Assistance
Mondial Assistance is a global leader in specialty insurance and emergency assistance services. Four percent of the world's population, or about 250 million people, are served by Mondial Assistance businesses around the globe. In the United States, Mondial Assistance is a brand name of World Access Service Corp., which is best known for its Access America® brand of travel insurance and assistance services. As one of 29 business units, the U.S. operation serves major travel suppliers, health insurers, credit card, and entertainment companies with insurance products, international travel assistance, and concierge services. Mondial Assistance is part of the Allianz group of companies. For more information please visit: www.mondialUSA.com.
Sports fans are willing to ante up big bucks for their favorite events – such as $1,050 for a four day pass to the 2010 Daytona 500 (as listed on DaytonaInternationalSpeedway.com) or more than $4,000 for a VIP package to catch all the action in Augusta (as listed on Ticketmaster.com). Want to attend this year's Super Bowl with seats near the 50 yard line? No problem, if you're willing to fork over a cool $10,000. Even modest seats in the upper deck of Sun Life Stadium will cost fans well over $1000 (available through Ticketmaster.com).
But what if something unexpected happens on your way to the big game and you can't use your tickets? Missing all the action doesn't have to be a total loss ... provided your purchase included ticket insurance.
Mondial Assistance, a global leader in travel and specialty insurance, partners with ticketing providers such as Ticketmaster, Tickets.com, LiveNation, ISC, TicketNetwork and Ticketsnow.com to provide ticket insurance, under the product name Event Ticket Protector, that will reimburse you for tickets if you can't go due to covered reasons. For example, if you, a family member or traveling companion gets sick or injured, or something unexpected like a traffic accident keeps you at home, Event Ticket Protector will reimburse you for the full price of the tickets – including fees – if you have to miss the event.
"We've insured more than $500 million in tickets for some of the biggest entertainment events in the world," said Daniel Durazo, spokesperson for Mondial Assistance. "Ticket insurance is increasingly popular with fans, especially for events that are expensive or are purchased months in advance – two situations that create a higher risk for fans."
Event Ticket Protector is not just for pro sporting events, however. It's available for any ticket purchase made through Mondial Assistance's partners. It can be added to tickets for a Broadway show, for instance, or a college sporting event, such as the NCAA Final Four. The cost varies and is based on a percentage of the ticket price.
"We've found that ticket insurance is particularly popular with fans heading to New York for a show or to a college sporting event," added Durazo. "It makes sense, since those also are some purchases that tend to be higher in value and are laid out months in advance. It's just exactly what the insurance is designed for."
About Mondial Assistance
Mondial Assistance is a global leader in specialty insurance and emergency assistance services. Four percent of the world's population, or about 250 million people, are served by Mondial Assistance businesses around the globe. In the United States, Mondial Assistance is a brand name of World Access Service Corp., which is best known for its Access America® brand of travel insurance and assistance services. As one of 29 business units, the U.S. operation serves major travel suppliers, health insurers, credit card, and entertainment companies with insurance products, international travel assistance, and concierge services. Mondial Assistance is part of the Allianz group of companies. For more information please visit: www.mondialUSA.com.
Thursday, February 4, 2010
Tickets.com Achieves 3-Star Service Desk Certification
"I'd like to say congratulations to Tickets.com who recently achieved 3 star service desk certification for their Syracuse service desk."
--Howard Kendall, Chairman and Founder of SDI
--Howard Kendall, Chairman and Founder of SDI
Wednesday, February 3, 2010
PMI Entertainment Group Chooses ProVenue® From Tickets.com for Its Innovative Ticketing Technology
Technology Enables PMI to Revolutionize the Ticketing Process for Multiple Venues and Tenants
PMI Entertainment Group, a company that operates several facilities, including The Resch Center, Brown County Veteran's Memorial Arena, Meyer Theatre and Shopko Exhibition Hall, has chosen ProVenue from Tickets.com to be the software platform for Ticket Star, the subsidiary that handles ticketing for all of its operations, including several regional ticketing clients. The company cited the ability to seamlessly connect multiple organizations in a secure environment, while managing data in real time as the reason they decided to go with ProVenue. Designed with an industry-leading data and application structure, ProVenue allows multiple organizations to share a system (single data base) that enables various people and groups across an enterprise to view or edit ticket transactions according to the permissions they have been given by management.
"We needed a system that would accommodate our unique business needs. The engine that powers Ticket Star is vital to us understanding our customer base, so being in control of our ticketing data will allow us to better service the expectations of our customers and promoters. With Tickets.com as our technology provider and the advanced functionality that ProVenue offers is exactly what we were looking for," said Brendan Bruss, Chief Administrative Officer of PMI Entertainment Group.
ProVenue gives clients the power to enhance the security of a transaction by choosing who may view or edit account data. Clients may keep a customer's account information completely private, or they may enable the customer or venue to access and edit information. At the same time, the client can provide view-only access of accounts to call centers and outlets, allowing sales personnel to see select details of an account and sell tickets without making changes to the account. In addition to enhancing security, ProVenue technology boosts sales by equipping client organizations with the ability to bundle events from multiple client inventories for easy package sales.
"ProVenue was developed to offer our regional multi-organization clients, like PMI [Entertainment Group], Select-A-Seat and MyTicketOffice.com, unprecedented security, simplicity and sophistication throughout the ticketing process. We [Tickets.com] pursue the latest technological advances in order to give our clients what they want and need – a single environment where they can completely control what information can be viewed or edited by others," said Steve DeMots, Senior Vice President of Business Development for Tickets.com. "We also see this as better functionality for arenas and sports teams that have multiple databases/ tenants, or for organizations that want to pursue opportunities that exist in the regional ticketing space."
PMI Entertainment Group is a full service management company providing comprehensive services to venues and entertainment facilities. As one of the few operators in the industry that is a complete resource, PMI Entertainment Group offers venue and sports management, show and event production, ticketing, booking, marketing, food and beverage services, group sales, sponsorships and consulting. For more information on PMI Entertainment Group visit www.pmiwi.com.
PMI Entertainment Group, a company that operates several facilities, including The Resch Center, Brown County Veteran's Memorial Arena, Meyer Theatre and Shopko Exhibition Hall, has chosen ProVenue from Tickets.com to be the software platform for Ticket Star, the subsidiary that handles ticketing for all of its operations, including several regional ticketing clients. The company cited the ability to seamlessly connect multiple organizations in a secure environment, while managing data in real time as the reason they decided to go with ProVenue. Designed with an industry-leading data and application structure, ProVenue allows multiple organizations to share a system (single data base) that enables various people and groups across an enterprise to view or edit ticket transactions according to the permissions they have been given by management.
"We needed a system that would accommodate our unique business needs. The engine that powers Ticket Star is vital to us understanding our customer base, so being in control of our ticketing data will allow us to better service the expectations of our customers and promoters. With Tickets.com as our technology provider and the advanced functionality that ProVenue offers is exactly what we were looking for," said Brendan Bruss, Chief Administrative Officer of PMI Entertainment Group.
ProVenue gives clients the power to enhance the security of a transaction by choosing who may view or edit account data. Clients may keep a customer's account information completely private, or they may enable the customer or venue to access and edit information. At the same time, the client can provide view-only access of accounts to call centers and outlets, allowing sales personnel to see select details of an account and sell tickets without making changes to the account. In addition to enhancing security, ProVenue technology boosts sales by equipping client organizations with the ability to bundle events from multiple client inventories for easy package sales.
"ProVenue was developed to offer our regional multi-organization clients, like PMI [Entertainment Group], Select-A-Seat and MyTicketOffice.com, unprecedented security, simplicity and sophistication throughout the ticketing process. We [Tickets.com] pursue the latest technological advances in order to give our clients what they want and need – a single environment where they can completely control what information can be viewed or edited by others," said Steve DeMots, Senior Vice President of Business Development for Tickets.com. "We also see this as better functionality for arenas and sports teams that have multiple databases/ tenants, or for organizations that want to pursue opportunities that exist in the regional ticketing space."
PMI Entertainment Group is a full service management company providing comprehensive services to venues and entertainment facilities. As one of the few operators in the industry that is a complete resource, PMI Entertainment Group offers venue and sports management, show and event production, ticketing, booking, marketing, food and beverage services, group sales, sponsorships and consulting. For more information on PMI Entertainment Group visit www.pmiwi.com.
Tuesday, February 2, 2010
Ticket info released for Michael Buble's Tulsa concert
Tulsa World
Jennifer Chancellor
Vocal, big band and jazz artist Michael Buble will perform at the BOK Center arena on June 22, the BOK Center has confirmed.
Buble's (Boob-ley) tour date was added to his Pollstar tour listings in the last 24 hours, Pollstar Pro online reports.
Tickets will be $51.50, $71.50 and $91.50, plus fees. They go on sale 10 a.m. Feb. 5, the BOK Center confirmed, available online at tulsaworld.com/BOK, The BOK Center box office, all Tickets.com outlets or by calling (866) 7-BOKCTR.
So far, it is the only Oklahoma show date on his tour roster, the site shows. Other dates include Kansas City, Dallas, New Orleans, St. Louis and more.
Pre-sale ticketing information and more are available at his official Web site, via tulsaworld.com/MichaelBuble.
The Grammy-winning Canadian singer and actor has performed in Tulsa several times since his 2005 album debut, "It's Time." His latest, "Crazy Love," was released in 2009.
Jennifer Chancellor
Vocal, big band and jazz artist Michael Buble will perform at the BOK Center arena on June 22, the BOK Center has confirmed.
Buble's (Boob-ley) tour date was added to his Pollstar tour listings in the last 24 hours, Pollstar Pro online reports.
Tickets will be $51.50, $71.50 and $91.50, plus fees. They go on sale 10 a.m. Feb. 5, the BOK Center confirmed, available online at tulsaworld.com/BOK, The BOK Center box office, all Tickets.com outlets or by calling (866) 7-BOKCTR.
So far, it is the only Oklahoma show date on his tour roster, the site shows. Other dates include Kansas City, Dallas, New Orleans, St. Louis and more.
Pre-sale ticketing information and more are available at his official Web site, via tulsaworld.com/MichaelBuble.
The Grammy-winning Canadian singer and actor has performed in Tulsa several times since his 2005 album debut, "It's Time." His latest, "Crazy Love," was released in 2009.
Monday, February 1, 2010
Tickets.com Partner Spotlight: Accertify Reports Significant Growth During 2009
Accertify, a leading provider of online fraud prevention solutions, ended a highly successful 2009 by more than doubling its client base. This success is further reflected by year-over-year revenue growth of 427 percent.
In 2009, Accertify grew its client list by 263 percent increase over a year ago. Last year, the company signed deals with an array of industry-leading brand names, including Barnes and Noble, Sony Electronics Inc., Delta Air Lines, Blockbuster, JetBlue Airways, Tickets.com, eHarmony, Mexicana, 1800hotels.com, AutoTrader.com, Simplexity (Wirefly.com), RevenueWire, Monavie, MyLife.com, oDesk, and Square Enix, among others. Several more customer deals have been closed since Jan. 1.
In addition, Accertify penetrated several new industry verticals, including social networking, gaming, hotels, telecommunications and multi-level marketing. Accertify also demonstrated international growth and is now serving customers in Mexico, Japan, United Kingdom and other parts of Europe.
During the year, Accertify added new technology partnerships to seamlessly provide customers with even more fraud-fighting services. Employment during 2009 grew by 200 percent. This month, Accertify moved into a larger headquarters facility in Itasca, Ill., to accommodate expansion and further growth in its customer offerings, and industry veteran Rob Stephan joined the company's sales team.
"Accertify experienced significant growth in 2009," said Jeff Liesendahl, Accertify's CEO. "We attribute this momentum to our innovative approach to fraud prevention, the success of our Interceptas platform and our first-hand fraud-fighting experience, as well as to expansion of the fraud prevention market as e-commerce merchants upgrade their systems to reduce losses."
"Companies are recognizing that Interceptas can dramatically cut their total cost of fraud, including chargebacks, manual reviews and other operational costs, while improving customer service," Liesendahl said.
Interceptas is a comprehensive and integrated software platform that applies automation to every step in the fraud prevention process. Built with a merchant's perspective, it delivers unparalleled flexibility in combating various types of criminal behavior, including fraud related to card-not-present purchases, online scams and policy abuse, merchandise returns and exchanges and other data management challenges. Accertify provides unique, advanced capabilities for analyzing and managing data and is the only provider delivering consulting services from fraud experts.
About Accertify®
Accertify Inc. is a leader in providing e-commerce companies with software, tools and strategies for preventing online fraud and mitigating enterprise-wide risks. Our Interceptas platform integrates every component of fraud prevention, applies state-of-the-art automation to each step in process and offers advanced capabilities for managing fraud data. Built with a merchant's perspective, Interceptas® delivers unparalleled flexibility in preventing various types of criminal behavior, including fraud related to card-not-present purchases, online scams and policy abuse, merchandise returns and exchanges and other data management challenges. Accertify is committed to providing online companies with the most cost-effective solution to fraud available. For more information, visit www.accertify.com.
In 2009, Accertify grew its client list by 263 percent increase over a year ago. Last year, the company signed deals with an array of industry-leading brand names, including Barnes and Noble, Sony Electronics Inc., Delta Air Lines, Blockbuster, JetBlue Airways, Tickets.com, eHarmony, Mexicana, 1800hotels.com, AutoTrader.com, Simplexity (Wirefly.com), RevenueWire, Monavie, MyLife.com, oDesk, and Square Enix, among others. Several more customer deals have been closed since Jan. 1.
In addition, Accertify penetrated several new industry verticals, including social networking, gaming, hotels, telecommunications and multi-level marketing. Accertify also demonstrated international growth and is now serving customers in Mexico, Japan, United Kingdom and other parts of Europe.
During the year, Accertify added new technology partnerships to seamlessly provide customers with even more fraud-fighting services. Employment during 2009 grew by 200 percent. This month, Accertify moved into a larger headquarters facility in Itasca, Ill., to accommodate expansion and further growth in its customer offerings, and industry veteran Rob Stephan joined the company's sales team.
"Accertify experienced significant growth in 2009," said Jeff Liesendahl, Accertify's CEO. "We attribute this momentum to our innovative approach to fraud prevention, the success of our Interceptas platform and our first-hand fraud-fighting experience, as well as to expansion of the fraud prevention market as e-commerce merchants upgrade their systems to reduce losses."
"Companies are recognizing that Interceptas can dramatically cut their total cost of fraud, including chargebacks, manual reviews and other operational costs, while improving customer service," Liesendahl said.
Interceptas is a comprehensive and integrated software platform that applies automation to every step in the fraud prevention process. Built with a merchant's perspective, it delivers unparalleled flexibility in combating various types of criminal behavior, including fraud related to card-not-present purchases, online scams and policy abuse, merchandise returns and exchanges and other data management challenges. Accertify provides unique, advanced capabilities for analyzing and managing data and is the only provider delivering consulting services from fraud experts.
About Accertify®
Accertify Inc. is a leader in providing e-commerce companies with software, tools and strategies for preventing online fraud and mitigating enterprise-wide risks. Our Interceptas platform integrates every component of fraud prevention, applies state-of-the-art automation to each step in process and offers advanced capabilities for managing fraud data. Built with a merchant's perspective, Interceptas® delivers unparalleled flexibility in preventing various types of criminal behavior, including fraud related to card-not-present purchases, online scams and policy abuse, merchandise returns and exchanges and other data management challenges. Accertify is committed to providing online companies with the most cost-effective solution to fraud available. For more information, visit www.accertify.com.
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