Tickets.com®—a leading global provider of integrated, high-performance ticketing solutions—recently converted PMI Entertainment Group to ProVenue, its most advanced ticketing solution. Green Bay, WI-based PMI, which operates multiple venues serving diverse tenants, selected Tickets.com as its ticketing technology provider earlier this year because of industry-leading products including ProVenue.
“This is the smoothest conversion I have ever been associated with. Not only was it flawless, it was completed two days ahead of schedule,” said Brendan Bruss, Chief Administrative Officer of PMI Entertainment Group. “The outstanding communication, teamwork, and professionalism of Tickets.com made the entire experience top-notch. We look forward to an ongoing collaboration, and to the advanced capabilities of ProVenue benefiting our clients, promoters, and Ticket Star, our ticket company. We’re confident that the consumer data that ProVenue enables us to access will help us best understand and serve our customer base at every touch point.”
Facilities in the PMI Entertainment Group using ProVenue from Tickets.com include the Brown County Veterans Memorial Complex—the Resch Center (home to the Green Bay Gamblers, 2010 Clark and Anderson Cup hockey champions), ShopKo Exhibition Hall, and Brown County Veterans Memorial Arena—the historic Meyer Theatre, and various regional ticketing outlets. The ProVenue platform is also being utilized in PMI’s administrative offices.
ProVenue has already been put to the test for major PMI Entertainment Group on-sales including the Resch Center’s Walking With Dinosaurs arena spectacular and Star Wars In Concert. In addition to new events initiated after PMI went online with ProVenue, more than 130 previously existing events were converted, glitch-free, and backed up with perfectly balanced reports. The ProVenue solution allowed PMI to preserve the bar codes from their legacy system, creating a seamless customer service experience as well as an optimally efficient internal transition.
PMI Entertainment Group will add ProVenueMobile™ to its suite of customer services from Tickets.com later this summer. The group also plans on boosting the functionality and expanding the reach of Ticket Star, its branded regional ticketing business, with ProVenue features.
“PMI Entertainment Group’s embrace of new technologies and commitment to customer and client service are values we share,” said John Walker, President and Chief Executive Officer, Tickets.com. “Going forward, it will be exciting to partner with them on building their business, and serving the multi-faceted needs of their range of venues and customers with ProVenue’s many capabilities.”
Showing posts with label ticket star. Show all posts
Showing posts with label ticket star. Show all posts
Thursday, August 5, 2010
Wednesday, February 3, 2010
PMI Entertainment Group Chooses ProVenue® From Tickets.com for Its Innovative Ticketing Technology
Technology Enables PMI to Revolutionize the Ticketing Process for Multiple Venues and Tenants
PMI Entertainment Group, a company that operates several facilities, including The Resch Center, Brown County Veteran's Memorial Arena, Meyer Theatre and Shopko Exhibition Hall, has chosen ProVenue from Tickets.com to be the software platform for Ticket Star, the subsidiary that handles ticketing for all of its operations, including several regional ticketing clients. The company cited the ability to seamlessly connect multiple organizations in a secure environment, while managing data in real time as the reason they decided to go with ProVenue. Designed with an industry-leading data and application structure, ProVenue allows multiple organizations to share a system (single data base) that enables various people and groups across an enterprise to view or edit ticket transactions according to the permissions they have been given by management.
"We needed a system that would accommodate our unique business needs. The engine that powers Ticket Star is vital to us understanding our customer base, so being in control of our ticketing data will allow us to better service the expectations of our customers and promoters. With Tickets.com as our technology provider and the advanced functionality that ProVenue offers is exactly what we were looking for," said Brendan Bruss, Chief Administrative Officer of PMI Entertainment Group.
ProVenue gives clients the power to enhance the security of a transaction by choosing who may view or edit account data. Clients may keep a customer's account information completely private, or they may enable the customer or venue to access and edit information. At the same time, the client can provide view-only access of accounts to call centers and outlets, allowing sales personnel to see select details of an account and sell tickets without making changes to the account. In addition to enhancing security, ProVenue technology boosts sales by equipping client organizations with the ability to bundle events from multiple client inventories for easy package sales.
"ProVenue was developed to offer our regional multi-organization clients, like PMI [Entertainment Group], Select-A-Seat and MyTicketOffice.com, unprecedented security, simplicity and sophistication throughout the ticketing process. We [Tickets.com] pursue the latest technological advances in order to give our clients what they want and need – a single environment where they can completely control what information can be viewed or edited by others," said Steve DeMots, Senior Vice President of Business Development for Tickets.com. "We also see this as better functionality for arenas and sports teams that have multiple databases/ tenants, or for organizations that want to pursue opportunities that exist in the regional ticketing space."
PMI Entertainment Group is a full service management company providing comprehensive services to venues and entertainment facilities. As one of the few operators in the industry that is a complete resource, PMI Entertainment Group offers venue and sports management, show and event production, ticketing, booking, marketing, food and beverage services, group sales, sponsorships and consulting. For more information on PMI Entertainment Group visit www.pmiwi.com.
PMI Entertainment Group, a company that operates several facilities, including The Resch Center, Brown County Veteran's Memorial Arena, Meyer Theatre and Shopko Exhibition Hall, has chosen ProVenue from Tickets.com to be the software platform for Ticket Star, the subsidiary that handles ticketing for all of its operations, including several regional ticketing clients. The company cited the ability to seamlessly connect multiple organizations in a secure environment, while managing data in real time as the reason they decided to go with ProVenue. Designed with an industry-leading data and application structure, ProVenue allows multiple organizations to share a system (single data base) that enables various people and groups across an enterprise to view or edit ticket transactions according to the permissions they have been given by management.
"We needed a system that would accommodate our unique business needs. The engine that powers Ticket Star is vital to us understanding our customer base, so being in control of our ticketing data will allow us to better service the expectations of our customers and promoters. With Tickets.com as our technology provider and the advanced functionality that ProVenue offers is exactly what we were looking for," said Brendan Bruss, Chief Administrative Officer of PMI Entertainment Group.
ProVenue gives clients the power to enhance the security of a transaction by choosing who may view or edit account data. Clients may keep a customer's account information completely private, or they may enable the customer or venue to access and edit information. At the same time, the client can provide view-only access of accounts to call centers and outlets, allowing sales personnel to see select details of an account and sell tickets without making changes to the account. In addition to enhancing security, ProVenue technology boosts sales by equipping client organizations with the ability to bundle events from multiple client inventories for easy package sales.
"ProVenue was developed to offer our regional multi-organization clients, like PMI [Entertainment Group], Select-A-Seat and MyTicketOffice.com, unprecedented security, simplicity and sophistication throughout the ticketing process. We [Tickets.com] pursue the latest technological advances in order to give our clients what they want and need – a single environment where they can completely control what information can be viewed or edited by others," said Steve DeMots, Senior Vice President of Business Development for Tickets.com. "We also see this as better functionality for arenas and sports teams that have multiple databases/ tenants, or for organizations that want to pursue opportunities that exist in the regional ticketing space."
PMI Entertainment Group is a full service management company providing comprehensive services to venues and entertainment facilities. As one of the few operators in the industry that is a complete resource, PMI Entertainment Group offers venue and sports management, show and event production, ticketing, booking, marketing, food and beverage services, group sales, sponsorships and consulting. For more information on PMI Entertainment Group visit www.pmiwi.com.
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