That's the Ticket!

Excerpts from an article by Melody Kramer from the June/July 2008 Issue of Facility Manager, ticketing industry publication, featuring Tickets.com ticketing technology

Facilities are discovering that the ticket to a better - and more profitable - attendee experience is right in their customers' hands

The Tickets@Phone technology from Tickets.com allows event attendees to get tickets from their cell phones.

1. Tickets are delivered to a wireless phone via mms or text message.

2. The information received is similar to that of a paper ticket, with the event date, time and seat location.

3. At the event, the mobile ticket is scanned using an access control device.

4. The ticket taker prints out a receipt for proof of entry.

View a demo of mobile ticketing technology >

"Companies are realizing that it's less about the ticket you just sold," says Derek Palmer, COO of Tickets.com. "It's about helping your partners sell the next ticket. Data availability and mobility are critical pieces to managing the relationship with your patrons."

Read more >

2008 Tickets.com ProVenue Software Summit is a Success!

The annual Tickets.com client conference took place June 16-19 in Long Beach, California at the Hyatt Regency Hotel. The theme for this year's conference was "Managing Your Box Office Intelligence: Turning Data into Dollars." The Summit encompassed three days of educational sessions, product updates, and networking opportunities.

World-renowned Internet marketing consultant Andy Beal served as the keynote speaker. He kicked off the Summit with advice on how clients can manage their online and offline reputations in order to acquire new customers and retain existing customers.

Educational session topics included:

• The future of ticketing


• Innovative ticket system reporting


• Ways to leverage data to drive new revenue


• Marketing strategies to increase ticket sales and enhance customer experience


• Ticketing trends


• And much more!

Following a long day of education, Tickets.com clients enjoyed a night of entertainment at The Mai Tai Bar in Long Beach. The Mai Tai Bar is a trendsetting, tastefully chic yet fun spot that embodies the spirit of the Hawaiian Islands. Tickets.com showcased live music and Polynesian dancing and entertainment.

Check the Tickets.com Summit website to keep up-to-date on our plans for next year.

Tickets.com offers consumers insurance on ticket purchases

Costa Mesa, CA - June 19 2008- Tickets.com, a leading online ticketing solutions provider for thousands of top worldwide entertainment and sports venues, today announced a partnership with Mondial Assistance to make Event Ticket Insurance available for tickets purchased on its website, www.tickets.com, as well as enabled client sites. This will take effect beginning summer 2008.

The optional insurance protects patrons if their tickets go unused as a result of a broad range of unforeseen circumstances. These may include illness, traffic accidents, mechanical breakdown, flight delay, work or home obligations, and jury duty among other covered reasons.

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Tickets.com 2008 ProVenue Software Summit is in Full Swing!

The annual Tickets.com ProVenue Software Summit conference is in full swing! The event kicked off on Monday, June 16 with a poolside reception in Long Beach, California. Through attending the conference, Tickets.com clients are learning about the latest in ticket technology and exciting new ways to market their venues and increase ticket sales.

Learn more

Steve DeMots Announced as Senior Vice President of Business Development for Tickets.com

Costa Mesa, Calif. – June 16, 2008 – Tickets.com, a leading worldwide provider of integrated ticketing solutions, announced the appointment of Steve DeMots as its Senior Vice President of Business Development today. In his new position, Mr. DeMots will be responsible for identifying and developing new business sectors for Tickets.com. He will also manage strategic partnerships for the company and reinforce the critical importance of cutting-edge technology in today’s forward-thinking organizations.

“We couldn’t be more excited about Steve DeMots joining our executive team,” said Tickets.com Chief Commercial Officer Derek Palmer. “His integrity is respected industry-wide, and his business vision fits well with our philosophy of giving venues and organizations control over their ticketing operations, data, and customer relationships. The success that Steve has already achieved in the industry represents just the kind of expertise Tickets.com needs to experience exponential future growth. This is especially important as we continue to invest in our technology and expand our portfolio of products and services, as well as increase our client base.”

Mr. DeMots is an eleven year veteran of the ticketing solutions industry. Just prior to joining Tickets.com, he was with Paciolan, the Irvine-based provider of automated ticketing services, for five years, exiting as VP of Sales. During this tenure at Paciolan, he was extensively involved in the development of new market segments including professional sports teams and arenas that perform ticketing in-house, as well as several regional ticketing companies.

“I’m extremely proud to be on board at Tickets.com,” said DeMots. “I am a firm believer that more and more venues and organizations will place leading-edge technology at the top of their criteria when selecting a business partner for ticketing systems. I’m equally certain that Tickets.com, with its advanced ProVenue® software platform and full suite of groundbreaking digital ticketing solutions, is well positioned at the technological forefront of the ticketing industry.”

Tickets.com Sponsor Day at Busch Stadium

Tickets.com proudly sponsored the St. Louis Cardinals' Fredbird bobble-belly day on Father's Day, June 15, 2008 at Busch Stadium. The first 15,000 kids under 15 were given a free limited-edition Fredbird bobble-belly doll courtesy of Tickets.com.





Tickets.com also had the privilege of selecting someone to throw the ceremonial first pitch. We were honored to donate the first pitch opportunity to a Soldier who had returned from Afghanistan. SFC Stephen White, a dog handler with the 1st Engineer Brigade threw the first pitch to start the game.



In addition to our sponsorship, Tickets.com also held St. Louis Cardinals Technology Day at Busch Stadium on June 15. Tickets.com and Cardinals employees spoke with Cardinals fans on the stadium concourse to help them learn new ways to buy Cardinals tickets, including buying tickets online, printing tickets at home, and using ticket kiosks.

Learn more about Tickets.com >