Saints supporters to benefit from major investment
By Editor
Northampton Saints has confirmed its commitment to remaining as the leading rugby club in terms of customer satisfaction following massive investment into the club's ticketing system and customer service this summer.
The club has teamed up with Milton Keynes-based Tickets.com, whose clients include the National Football League and Chelsea FC, to introduce a state of the art ticketing system to be introduced later this week.
The new system means that Saints will be moving away from the traditional season ticket book to an electronic card which will give each member a unique barcode – a system familiar from many top venues around the world – which will be scanned at the turnstile as they enter the stadium.
The new system has also allowed the club to introduce a third tier of membership. For just £5, Registered Saints Supporters will be given a supporters card which will give a number of benefits including discounted match tickets, a priority booking period for home and away matches and knockout cup tickets and will also give membership to the new Saints Savers Club to be launched this season.
Like season ticket holders, associate members and registered supporters will also be given access to their own unique members site which will allow them to manage their membership account online, 24 hours a day, seven days a week, including the instant purchase of extra game tickets (eg knockout cup matches at Franklin’s Gardens) where necessary. Supporters will be able to print out their tickets at home, thereby reducing the reliance on the postal service and increasing convenience.
In time the system will also allow casual supporters to print tickets at home, away tickets will be made available online as well as other additional events that may be held at the club. And over the next few seasons the club is intending to improve this system even further, especially if the proposed expansion of Franklin’s Gardens goes ahead.
With three pre-season friendly matches before the Guinness Premiership gets underway there are ample opportunities for supporters to get used to the new system and how it will work at Franklin’s Gardens.
“The feedback we get from supporters about the approachability and professionalism of our ticket office staff is very positive and was reflected in the results of the Premier Rugby Fans’ Survey,” said Saints chief executive Allan Robson. “However one area for improvement was online ticketing, which we are putting right with this investment. The new system is simple to operate, convenient and completely secure and will keep us at the forefront of customer service.
“As we look to expand Franklin’s Gardens in the next few years it is important that we are as efficient as we can be without compromising our customer service principles that are appreciated by supporters across the country. The system we are bringing in will allow us to do that and I am very excited about its possibilities.”
Showing posts with label UK ticketing solutions. Show all posts
Showing posts with label UK ticketing solutions. Show all posts
Monday, August 24, 2009
Thursday, July 30, 2009
Derby County teams up with Tickets.com
EUFootball.Biz
English Derby County have revolutionized their ticketing system for the new campaign by teaming up with one of the world’s leading experts – Tickets.com.
The company, who are owned by Major League Baseball, will introduce a range of improvements which will benefit Rams season ticket holders and those who purchase special packages and ‘match by match’ tickets.
Derby County CEO Tom Glick has described the new system as a “giant leap forward” for the club and its fans.
The biggest change Rams fans will notice for 2009/10 is the introduction of a state of the art season ticket holder smart cards to scan at the turnstiles instead of the traditional tear-out books.
They are credit card sized and will allow quick and efficient entry to Pride Park Stadium on matchdays, reducing queues and hold-ups and provide added security benefits to fans.
Rams CEO and President Tom Glick said this is an exciting development: "This exciting new partnership with a market-leading organization in Tickets.com will bring about all the positive changes that fans want.
"We are always engaging our supporters through extensive consultation and an improved ticketing service is a subject that has come up on many occasions: both in terms of a better service for season ticket holders and match by match ticket purchases.
"The changes and improvements that are being implemented will bring the club in line with the most up-to-date technology, all of which leads to a more efficient and convenient system for fans.
"These enhancements have all been made with the supporters at the forefront of our thinking and I’m sure it will prove popular as the new system and benefits bed in."
Aside from the new state of the art season ticket card, supporters will see a range of new benefits with the switch to Tickets com.
The online aspect will see an improved, more reliable and faster ticket sales solution through the Derby County’s official club website, dcfc co.uk.
Fans will be able to buy and renew their memberships and season tickets online and thus have further flexibility to manage their own personal account information.
Plastic, credit card-sized membership cards will also give discounts in shopDCFC on selected products.
Improved online ticket sales opportunities will mean members and season ticket holders can buy their tickets ahead of the general public for selected games.
Supporters will be able to purchase packages of tickets online, and also tickets for friends and family.
Another exciting change is a special offer with new partners McDonalds, who are providing fantastic discounts exclusive to Rams season ticket card holders at participating local restaurants.
On the reverse of the season ticket card supporters will find details of the special offers. The Rams are partnering with 10 participating local McDonalds restaurants: Markeaton, Breadsall, St Peters Street, Wyvern, Ilkeston, Belper, Ripley, Alfereton, Osmaston and Asda.
The new service will be launched on August 1st.
English Derby County have revolutionized their ticketing system for the new campaign by teaming up with one of the world’s leading experts – Tickets.com.
The company, who are owned by Major League Baseball, will introduce a range of improvements which will benefit Rams season ticket holders and those who purchase special packages and ‘match by match’ tickets.
Derby County CEO Tom Glick has described the new system as a “giant leap forward” for the club and its fans.
The biggest change Rams fans will notice for 2009/10 is the introduction of a state of the art season ticket holder smart cards to scan at the turnstiles instead of the traditional tear-out books.
They are credit card sized and will allow quick and efficient entry to Pride Park Stadium on matchdays, reducing queues and hold-ups and provide added security benefits to fans.
Rams CEO and President Tom Glick said this is an exciting development: "This exciting new partnership with a market-leading organization in Tickets.com will bring about all the positive changes that fans want.
"We are always engaging our supporters through extensive consultation and an improved ticketing service is a subject that has come up on many occasions: both in terms of a better service for season ticket holders and match by match ticket purchases.
"The changes and improvements that are being implemented will bring the club in line with the most up-to-date technology, all of which leads to a more efficient and convenient system for fans.
"These enhancements have all been made with the supporters at the forefront of our thinking and I’m sure it will prove popular as the new system and benefits bed in."
Aside from the new state of the art season ticket card, supporters will see a range of new benefits with the switch to Tickets com.
The online aspect will see an improved, more reliable and faster ticket sales solution through the Derby County’s official club website, dcfc co.uk.
Fans will be able to buy and renew their memberships and season tickets online and thus have further flexibility to manage their own personal account information.
Plastic, credit card-sized membership cards will also give discounts in shopDCFC on selected products.
Improved online ticket sales opportunities will mean members and season ticket holders can buy their tickets ahead of the general public for selected games.
Supporters will be able to purchase packages of tickets online, and also tickets for friends and family.
Another exciting change is a special offer with new partners McDonalds, who are providing fantastic discounts exclusive to Rams season ticket card holders at participating local restaurants.
On the reverse of the season ticket card supporters will find details of the special offers. The Rams are partnering with 10 participating local McDonalds restaurants: Markeaton, Breadsall, St Peters Street, Wyvern, Ilkeston, Belper, Ripley, Alfereton, Osmaston and Asda.
The new service will be launched on August 1st.
Tuesday, November 18, 2008
Tickets.com Increases Score in Annual Service Desk Institute (SDI) Audit
Tickets.com provides top-level bi-lingual customer European Support with SDI Service Desk Certification
Milton Keynes, UK, 12th November 2008 –Tickets.com, the premier event ticketing solutions and services provider for thousands of top worldwide entertainment and sports venues, has not only successfully maintained their SDI 3-star accreditation for its UK and European Service Desk operations but increased its overall rating. Tickets.com is the only ticketing software supplier that has secured IT Service Desk accreditation.
Tickets.com is a global company with customers in the Arts, Sports and Visitor events and attractions sectors. With over 500 clients Europe-wide, the UK operation supplies and supports ticketing and marketing software to a variety of customers from large organisations, such as Historic Royal Palaces, Chelsea Football Club and Eastbourne Theatres, to many small Arts Centres, such as Cornerstone Arts Centre. Ticketing is a highly competitive market and Tickets.com provides and supports three business-critical software products, ProVenueDatabox™, ProVenueMax™ and ProVenueOnline™, for its customers to support large volumes of sales traffic securely and efficiently. As positive end user experiences are vital to Tickets.com’s customers, it is imperative that the IT Services Desk is able to react quickly and effectively to any issues.
Jessica Epton, Customer Services Manager, Tickets.com (EMEA), comments: “Working with SDI has revolutionised our best practice framework and the way we run our service desks, which has significantly helped to set us apart from our competitors. Our Service Desk is known throughout the industry for providing the highest level of service, and as the only Ticketing company to have SDI certification, we also have the edge when it comes to competing for business.”
Since the 2007 audit SDI has moved to the 9 Concept version of the maturity model and have introduced an additional concept, Social Responsibility. As a result, Tickets.com have reviewed their environmental policy with a view to reducing their own carbon footprint as well as encouraging suppliers and partners to do the same.
The auditors were delighted to report that many improvements have been made since the last Surveillance Audit 12 months ago. It is particularly noteworthy that the Tickets.com management team remain enthusiastic and passionate about Service Excellence. The Service Desk has achieved an overall score of 3.71, a very healthy score, against the SDI standards during this S2 audit.
The structure of the Site Certification and SDI’s regular audits have ensured that Tickets.com has a framework, and that standards are continually maintained and improved as has been the case this year. SDI worked closely with the Customer Services team from the initial stages to fully understand the business, so that it could define and implement the most effective ITSM standards for Tickets.com.
Howard Kendall, Founder and SDI Master Auditor comments: “It’s terrific to see the continued excellent progress since the original audit in 2004, and since last year’s surveillance. There are no weak scores and this is testament to the enthusiasm and passion the team exude – and bodes well for the roll out across the world and the January USA assessment. Great stuff!”
About Tickets.com
Tickets.com, a subsidiary of MLB Advanced Media, LP, the interactive media and Internet company of Major League Baseball, is a premier event ticketing solutions and services provider for thousands of top worldwide entertainment and sports venues. Headquartered in Costa Mesa, Ca. with other offices around the United States and the world, the company facilitates the sale of tickets by enabling venues with proprietary, cutting edge software, retail outlets, automated kiosks, and the latest in digital ticketing functions including Tickets@Home®, Tickets@Phone™, and Access Control. Please visit www.tickets.com.
About The Service Desk Institute
SDI is the new driving force for the ITSM and service desk industry with a vision of being recognised globally as the professional body that drives exceptional IT service and support. As the leading authority on Service Desk and IT support related issues, SDI will enable organisations to enhance the value of business and IT integration through exceptional IT service and support. SDI is responsible for setting global industry standards, delivering thought-leadership and knowledge, and influencing service improvement for individuals and organisations. The globally recognised SDI Service Desk Certification standard is the only best practice standard that provides a clear and measurable set of standards for a Service Desk operation.
Acting as an independent advisor, SDI captures and disseminates creative and innovative ideas for tomorrow's service desk and support operation. SDI sets the standards for the IT support industry and is the conduit for delivering knowledge and career enhancing skills to the professional community.
It also offers the opportunity for international recognition of the support centre operation through a site certification audit programme. It members span numerous industries and include, AOL (UK), Barclays Bank, Computer Associates, ITV, O2, T K Maxx, United Biscuits and E.On. Further information about the SDI can be found at www.sdi-europe.com.
Milton Keynes, UK, 12th November 2008 –Tickets.com, the premier event ticketing solutions and services provider for thousands of top worldwide entertainment and sports venues, has not only successfully maintained their SDI 3-star accreditation for its UK and European Service Desk operations but increased its overall rating. Tickets.com is the only ticketing software supplier that has secured IT Service Desk accreditation.
Tickets.com is a global company with customers in the Arts, Sports and Visitor events and attractions sectors. With over 500 clients Europe-wide, the UK operation supplies and supports ticketing and marketing software to a variety of customers from large organisations, such as Historic Royal Palaces, Chelsea Football Club and Eastbourne Theatres, to many small Arts Centres, such as Cornerstone Arts Centre. Ticketing is a highly competitive market and Tickets.com provides and supports three business-critical software products, ProVenueDatabox™, ProVenueMax™ and ProVenueOnline™, for its customers to support large volumes of sales traffic securely and efficiently. As positive end user experiences are vital to Tickets.com’s customers, it is imperative that the IT Services Desk is able to react quickly and effectively to any issues.
Jessica Epton, Customer Services Manager, Tickets.com (EMEA), comments: “Working with SDI has revolutionised our best practice framework and the way we run our service desks, which has significantly helped to set us apart from our competitors. Our Service Desk is known throughout the industry for providing the highest level of service, and as the only Ticketing company to have SDI certification, we also have the edge when it comes to competing for business.”
Since the 2007 audit SDI has moved to the 9 Concept version of the maturity model and have introduced an additional concept, Social Responsibility. As a result, Tickets.com have reviewed their environmental policy with a view to reducing their own carbon footprint as well as encouraging suppliers and partners to do the same.
The auditors were delighted to report that many improvements have been made since the last Surveillance Audit 12 months ago. It is particularly noteworthy that the Tickets.com management team remain enthusiastic and passionate about Service Excellence. The Service Desk has achieved an overall score of 3.71, a very healthy score, against the SDI standards during this S2 audit.
The structure of the Site Certification and SDI’s regular audits have ensured that Tickets.com has a framework, and that standards are continually maintained and improved as has been the case this year. SDI worked closely with the Customer Services team from the initial stages to fully understand the business, so that it could define and implement the most effective ITSM standards for Tickets.com.
Howard Kendall, Founder and SDI Master Auditor comments: “It’s terrific to see the continued excellent progress since the original audit in 2004, and since last year’s surveillance. There are no weak scores and this is testament to the enthusiasm and passion the team exude – and bodes well for the roll out across the world and the January USA assessment. Great stuff!”
About Tickets.com
Tickets.com, a subsidiary of MLB Advanced Media, LP, the interactive media and Internet company of Major League Baseball, is a premier event ticketing solutions and services provider for thousands of top worldwide entertainment and sports venues. Headquartered in Costa Mesa, Ca. with other offices around the United States and the world, the company facilitates the sale of tickets by enabling venues with proprietary, cutting edge software, retail outlets, automated kiosks, and the latest in digital ticketing functions including Tickets@Home®, Tickets@Phone™, and Access Control. Please visit www.tickets.com.
About The Service Desk Institute
SDI is the new driving force for the ITSM and service desk industry with a vision of being recognised globally as the professional body that drives exceptional IT service and support. As the leading authority on Service Desk and IT support related issues, SDI will enable organisations to enhance the value of business and IT integration through exceptional IT service and support. SDI is responsible for setting global industry standards, delivering thought-leadership and knowledge, and influencing service improvement for individuals and organisations. The globally recognised SDI Service Desk Certification standard is the only best practice standard that provides a clear and measurable set of standards for a Service Desk operation.
Acting as an independent advisor, SDI captures and disseminates creative and innovative ideas for tomorrow's service desk and support operation. SDI sets the standards for the IT support industry and is the conduit for delivering knowledge and career enhancing skills to the professional community.
It also offers the opportunity for international recognition of the support centre operation through a site certification audit programme. It members span numerous industries and include, AOL (UK), Barclays Bank, Computer Associates, ITV, O2, T K Maxx, United Biscuits and E.On. Further information about the SDI can be found at www.sdi-europe.com.
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